[weedougie]

thanks for help with that but it does beg the question

Why have nokia not sorted the problem ?

[aspergerguy]

@weedougie

Just bad timing releasing new map data upon 17/12/12 followed by Christmas/New Year, plus although being officially responded to upon Italian Nokia Discussions on 28/12/12 this post never crossed over to the English forum unfortunately. Although as Symbian in "Maintenance mode" all resources now concentrated upon Lumia Windows devices, so was probably accident waiting to happen.

[weedougie]

Seems my posts have been removed because I dared to criticize Nokia support on this issue  Just proves I was right as I have contacted customer support but had no reply

[alya331]

my Nokia 500

has a belle software

with Egypt Map + US Voice guidance

and it was working perfectly

a few days ago I have updated the map using the nokia suite.  but now it is not working.

when I set a destination it gives me the following message:

"car navigation cannot start at this location"

and

"route not found"

for walking option

I have reinstalled the software, deleted the map and reinstalled it, and reset factory setting, but the same problem still exist and the same messages still received.

I look forward to your help,

thank you,

[aspergerguy]

@alya331

It is the latest 00.02.47.103 map software causing the issue, after deleting maps you would need to manually install maps from 00.02.46.103 instead (16) folders 0 - 9 and a - f after decompressing .zip folder Egypt and also ClientIndex Asia/Base map if no mapping at all

[nervousmj]

I installed it via internet connection. After installation, I clicked upon the maps icon it didn't open neither all other features of the suit.
waiting for ur reply.

[aspergerguy]

@nervousmj

After deleting either E:\cities + .qf file (or F:\cities as appropriate) did you open Nokia Maps application to re-define necessary folder structure and get a prompt that no maps upon the device?

[nervousmj]

no

[nervousmj]

@aspergerguy

after did that I clicked upon the map apps. icon but it didn't respond neither all other map items except map loader when i open it a prompt window came "plz. run nokia maps once before starting map loader".
waiting for quick response.

[alya331]

@aspergerguy

Thank you for your reply.
would you please explain to me what to do after downloading this zip folder?

Thank you in advance

[aspergerguy]

---

alya331 wrote:

would you please explain to me what to do after downloading this zip folder?

---

Decompress .zip which has (16) folders 0 - 9 and a - f which are destined to be dragged onto either E:\cities\diskcache or F:\cities\diskcache as appropriate accepting any prompts under Windows to overwrite/replace.

[weedougie]

Hi    As you seem to be able to help with a number of problems do you have any idea when the problems with downloading maps in nokia suite is going to be fixed

[aspergerguy · Accepted solution]

---

weedougie wrote:

Hi    As you seem to be able to help with a number of problems do you have any idea when the problems with downloading maps in nokia suite is going to be fixed

---

It has been fixed for now by Nokia disabling provision of 00.02.47.103 and reverting to previous series, although you need to delete either E:\cities or F:\cities + .qf file as appropriate and re-download previous 00.02.46.103 via Maploader or Nokia Suite. It has ben promised that notification will be posted upon forum once this issue resolved and latest 00.02.47.103 available again.

[weedougie]

thanks will try that