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I have a contract with 3 in the UK and because I'm travelling all the time, I requested them to unlock my Nokia 6280 so I can use SIM cards from other operators.
They said they would do it for a £15 fee, which I said was ok, and after getting my mobile IMEI, they came back saying that they didn't have the unlock code for my mobile and that they would need to send a request for it to Nokia, and that getting that unlock code from Nokia would take a month.
I am going to travel again pretty soon and I would like to have my mobile unlocked before that, and I've read before here that Nokia does not hold the unlock codes, so is there any truth to what 3 is telling me or are they just stalling me?
Thank you for your reply, and I understand that Nokia will not get involved, which is ok, I will direct all my queries to 3.
If possible, I would just like to know if the unlock codes are really something that 3 would have to go to Nokia to get, even though I have my mobile for more than a year. I'm asking that just to be better informed when calling 3 again.
No 3 should not tell you to go to Nokia to get the codes.
It's because 3 locked the phone in the first place (They lock every phone they have) and Nokia Do not care in this matter because 3 have locked it so 3 should provide you an unlock code for a fee so you can use the phone with other networks.
5.4 Handsets which can be used to access 3 Services are locked to our network. The software in the Handset and all intellectual property rights in that software is owned by the Handset manufacturer and you are being allowed to use the software on a limited licence from the Handset manufacturer. During the term of your Agreement for the supply of 3 Services, you must not permit your Handset to be unlocked via any unauthorised manner (ie. by anyone other than us or the Handset manufacturer). You must contact us if you want your Handset to be unlocked from our network. If you contact us to request that your Handset be unlocked from our network, we will arrange for your Handset to be unlocked in an authorised manner (which may include replacing your Handset with an unlocked Handset, which is the same or similar specification to your Handset) and you must pay an unlocking administration charge (which will be shown in the Price Guide for 3 Services). In addition, if you have had your Handset for less than 12 months, you will also have to pay the Handset Unlock Fee (this is also shown in the Price Guide for 3 Services). In addition, you must ensure that there are no outstanding amounts owing on your 3 account. Prior to us arranging for your Handset to be unlocked, you must ensure that you back-up or otherwise store separately any of your information or other data on the Handset which you may require, as this may be lost during the Handset unlocking process. We are not responsible for any information or any other data which may be lost during the Handset unlocking process.