2012-04-21 14:51
2012-04-23 10:35 - edited 2012-04-23 10:35
Hi Himanshu1,
Thank you for your message and sorry to hear about the issues your are having.
What is the model of the mobile device?
Try having a look at the below link for help:
https://discussions.europe.nokia.com/t5/Pool-of-Kn
Let me know if this helps.
Regards
Raoul_Duke