[skd2011]

Hi,

I bought a new E5 a week back, But today suddenly audio stopped working in my phone, No sound during Call receive or while making outgoing call (I tried in Headset/Handset/Loud speaker too). I tried doing factory reset and checked basic settings like volume.. Etc.. But no Go...

Please help me regarding this.

Thanks in advance.

[aspergerguy]

As device so new suggest that you return to supplier as not fit for purpose.

[m011j]

Hi I also buy a new nokia e5 last dec 23,2010... suddenly last night i noticed that the phone doesn't have sounds especially in loudspeaker..... but ive tried to use my headset and only the headset work but the loudspeaker of the phone doesn't work...please help me on how i will handle this problem THANK YOU

[farby]

This may help Diagnose and Troubleshoot the problem..

http://betalabs.nokia.com/apps/nokia-diagnostics

--------------------------------------------------​--------------------------------------------------------​--------------------------------------------------​--If you find this helpful, pl. hit the White Star in Green Box...
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[chiarax81]

Hi, I have the same problem. I have tried this application but it didn't work. I have tried deliting messages, rebooting, software updates..nothing works. I have bought my phone in another country is still on warranty but the warranty is only for the country which the phone was bought. pleas help!

[chiarax81]

Can someboby from Nokia please advice what to do?????

The audio just stopped working on my E5 and I bought the phone in another country so I can't use the warranty!

[os2lover]

Where did you buy the phone, and where are you located ?
Nokia warranty works in regions, for instance I can bring my UK-bought phone in for repair under-warranty in a Nokia Care Point here in Belgium. 

[chiarax81]

thank you for your reply. At least someone is caring...i nought my nokia in the uk, scotland and i am in italy. Why can't they do itnernational warranty???we're in 2012!

[Nishanth91]

hi guys, i m having the same loud speaker issue.. Its not working now, how do u guys repaired it?? Plz help me in this issue

[farby]

If its an Hardware issue, you need to visit Nokia Care . Your local NCC can be found thru' this link ...

[Mike823]

I got the same problem. 2 solutions which both work for me:
1. Hard reset,
2. When calling and experiencing the problem try to turn the volume up and down, this way the audible volume will somehow some way come back.

[Shanam]

How do i HARD RESET my e5?

[farby]

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Shanam wrote:

How do i HARD RESET my e5?

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Look HERE