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My E7 is 6 months old. The phone has not been damaged in any way but the charging port is faulty. I have tried different chargers and the same problem, , you have to wiggle the lead to make connection. Vodafone told me that this would be a wear and tear issue and therefore not covered under warranty. RUBBISH I say! If it has worn out then the phone is not "fit for purpose" I have spoken to Nokia who have advised me that they are seeing a problem with the charging port on a small number of the E7's. Nokia need to make Vodafone aware of this issue and Vodafone need to start listening to they loyal customer of over 20 years!