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Garrichello
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Garrichello
Posts: 2
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How to repair in another country?

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‎2013-02-03 10:26

Hello!

 

I live in Russian Federation. One year ago (Jan 5, 2012) I've purchased a Nokia Lumia 800 on Ebay from a UK seller. A month ago the phone has refused to charge and (consequently) to power on. I brought it to a local official certified Nokia repair centre for diagnostics and repair. Since the phone originates from UK and European Warranty does not cover it I agreed to pay for the repair. After diagnostics I was told that "a power unit has some failures and should be replaced", but.... they don't have such unit. And will not have it in the future. And even in the head office in Moscow this unit is absent. If I bought this phone in Russia they would replace it for a good one. But since it is not covered by Russian warranty they (official certified Nokia center) can't provide me any help.

 

Now I've got a brick named Nokia Lumia 800 and a question: am I eligible to use European Warranty and repair it in UK official Nokia center? I'm even ready to pay for a shipping to and back from UK.

 

Thank you!

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Mobile Sensei
Mobile Sensei
adrianhughes
Posts: 7,173

Re: How to repair in another country?

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‎2013-02-03 23:44

wish we could help you out, but this is a user to user forum only for Nokia products and services only. therefore it is between you and Nokia Care unfortunately.
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Mobile Overlord
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farby
Posts: 15,027

Re: How to repair in another country?

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‎2013-02-04 1:48 - edited ‎2013-02-04 1:52

Due to reason posted by adrianhughes above, you need to contact Nokia Care in UK thru' THIS to get clarification on your query ..

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Garrichello
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Garrichello
Posts: 2

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‎2013-02-04 4:25

Could you be more specific how to contact Nokia Care? At the link you provided I see 7 options: Facebook, Twiter, Discussions (I'm here now :smileyhappy: ), Phone us, Visit us, E-mail us, Live Chat. I don't beleve in Facebook and Twitter, I can't visit Nokia Care in UK personally (I'm more than 5000 km far from UK :smileyhappy: ), and it's quite expensive for me to call to UK. The most logical thing is E-mail us, but it says that E-mail us is only for complains and for other questions I should visit Discussions (I'm here now :smileyhappy: ) or Troubleshooting. Troubleshooting is good, but I need to provide a phone number in the request form and I suppose it should be a UK-phone-number (it does not accept my Russian phone number) which I don't have. Last chance is Live chat. Unfortunately it's closed for holidays yet.

So what could you suggest me to do?

Thanks!

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Mobile Overlord
Mobile Overlord
farby
Posts: 15,027

Re: Details

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‎2013-02-04 4:56

Live chat may be closed due to Weekend .. You may try today ...

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