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I NEED HELP MY NOKIA LUMIA 822 IS ALL BLACK SCREEN...

duhche
Registered Member
duhche
Posts: 1

I NEED HELP MY NOKIA LUMIA 822 IS ALL BLACK SCREEN WITH A :-( FACE! WHAT DO I DO?!!!

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‎2013-03-02 4:53

   ok so, my dad has a nokia lumia 822. he said that he tried to unlock his phone, so he slid the page up and i guess it asked him for a system update? so he accidently pressed ok, or yes, or whatever and his screen went all black then later showed a :-( face.

   we took out the battery and tired the VOLUME DOWN + POWER button and the same screen with the sad face is shown. WHAT DO WE DO?!!! :smileysurprised: please help! 

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Mobile Overlord
Mobile Overlord
farby
Posts: 15,495

Re: I NEED HELP MY NOKIA LUMIA 822 IS ALL BLACK SCREEN WITH A :-( FACE! WHAT DO I DO?!!!

[ Edited ]
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‎2013-03-02 5:38 - edited ‎2013-03-02 5:40

Hope you have tried the Soft Reset correctly ..

 

Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). 

 

If that doesn't work try Hard Reset : Press Power + Volume(down) + Camera keys  until the phone vibrates Then release the power button but keep the volume and camera keys pressed down for another 5 seconds.

 

Failing that too.. you need to visit Nokia Care

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