ok so, my dad has a nokia lumia 822. he said that he tried to unlock his phone, so he slid the page up and i guess it asked him for a system update? so he accidently pressed ok, or yes, or whatever and his screen went all black then later showed a :-( face.
we took out the battery and tired the VOLUME DOWN + POWER button and the same screen with the sad face is shown. WHAT DO WE DO?!!! please help!
2013-03-02 5:38 - edited 2013-03-02 5:40
Hope you have tried the Soft Reset correctly ..
Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds).
If that doesn't work try Hard Reset : Press Power + Volume(down) + Camera keys until the phone vibrates Then release the power button but keep the volume and camera keys pressed down for another 5 seconds.
Failing that too.. you need to visit Nokia Care