[sargalex]

Hi, my name is Aleksandr, I'm from Armenia. Durring all period I prefer to use only Nokia cellphones, 5-mount ago I bought a new one in officially Nokia shoop centre in Yerevan, the model is 6500-s, by that day I started to have a lot of problems with my phone, 4 time I bring my phone to the support centre, 4 time thay say everything is ok, and all the problems I have becoase the my cellphone operator, I change the operator, but problems not finish!!! In the last time thay started to arguu with me and after that tooke my phone to fix it. But they didn't anything for fix it, after 2 days they coll to me, I asked them can I change the model becoase a lot of person like me have this model and have the same problems, thay say Nokia company don't do it!
It was so intresting for me, when next time I came to support centre thay took my phone and in front of me opened it, after that they say about like I trow my phone to the wather and show red line in my phone, when I exactlly know, I didn't trow my phone to the water, all of it was so redicule for me, the suppervisor explane everything to me so nice and took my list of worranty from my hand! after that he say this is the policy of Nokia.
-----So? I paid 400$ to have a problem, what can I do?

edit: the post title has been edited to better describe the message content. Message body was not changed.

Message Edited by vandelay on 29-Oct-2008 12:48 PM

[vandelay]

Hi Aleksandr,

Nokia Support Discussions is a global peer-to-peer support forum. We who run these boards for Nokia are not in a position to help with any issues related to Nokia Care services anywhere in the world.

I suggest that you contact Nokia in Armenia directly, I am sure they will be able to assist you:
http://www.nokia.am/armenia/

Best regards,
vandelay
Nokia Support Discussions Administrator

[sargalex]

hi, ok, I understood all what did you tell me! I have just one question--- can I have e-mail adress for the supervisor of Nokia Care services at headquorters! Your suggestion is not workable!I did it, so many times!

[vandelay]

All issues related to repairing Nokia phones are managed locally in each country or region.

I would advise you to call Nokia in Armenia once more and specifically tell them that you wish to make a repair complaint.

[sargalex]

Sorry, but I don't want to have any question with locall headquarter, I need just e-mail of Nokia! Can I have it or not? with regards!

[sargalex]

Sorry, but I don't want to have any question with locall headquarter, I need just e-mail of Nokia! Can I have it or not? with regards!
You didn't answer to me! I start to think this hobby for you!