[aman_saxena]

Hi, I purchased a Nokia Lumia 820 only less than two months ago (Jaunary 18th) and have been robbed by NOKIA itself. This morning i woke up to the screen getting slightly darker and purplish from the top right corner.over the course of an hour and half;s time, the purple tint anddarkness covered almost quarter of the screen. I took it to a Nokia Care centre in Sahara Mall, Gurgaon, and they told me that there has been "Liquid Damage" in the phone, and warranty will not cover this. and since I know for certain that i did not see any liquid go in, and i argued this fact, they told me that sweat could have gone in while i was talking on the phone. I did not know that something so trivial could cause my phone to get spoilt in less than two months, especially since i spent so much money on this phone and nothing even happened to it. Now they are charging me 6750 Rupees. I did not expect such a burden to come from nokia and it has deeply angered me. I expect a reply to my problem at the earliest. 

Moderator's Note: IMEI was removed. Please don't publish the unique serial numbers on a public forum.

[adrianhughes]

hi mate,

sorry to hear of your problem. as this is a user to user forum only for Nokia products and services, we do not handle complaints, and therefore you will need to contact Nokia in your country directly, by clicking the Nokia Support link at the bottom of this page.