[malalaman_mo]

i've tried to hard reset it... but the default 12345 code does'nt work ..is there a way to open my phone again?

[scoobyman]

Hi malalaman_mo

Unfortunately it looks like a visit to Nokia Care Point with proof of purchase is now necessary.

[grschinon]

scoobyman is right. The only way you can reset the security code is by visiting a Nokia Care Point with some kind of proof that you are the rightful owner of the phone.

They will then perform a full reset, which apart from resetting the lock code, will wipe your phone clean of any and all data in it. If you are still able to use PC Suite or OVI suite to back that data up first of all then do so. If not, then I'm afraid that all your data is lost.

[malalaman_mo]

i don't think i have a proof of purchase.. since i bought my phone last year .. the receipt is gone and even the box is missing... 

[grschinon]

It won't hurt to ask your NCP if they'll do it without proof of ownership but don't be offended if they refuse. You should always keep receipts for things like this filed away somewhere safe.

[pnpmech]

The best way to get out of such situation is to register your device to Nokia. Always purchase from authorized dealers of Nokia (they are listed in Nokia website also), they automatcally register ur device IMEI with you. So whenever u fall in trouble u can approach nokia care center "globally without need to carry purchase proof !" they can identify ur device online(like date of purchase, name and address of store, etc). BTW I have registered my device and never asked to carry any proof other than my phone!

[virginshonz]

Pliz can you give me reset codes and addresses of a Nokia Care Center,i live in Zimbabwe,GWERU. Also advise me on how i can contact NCC

[aspergerguy]

@virginshonz

Presumably you have already tried:http://nokia.com/support