[michaelx7]

I hear people have been experiencing their x7 screen suddenly freezing and refusing to turn off,and being unable to reset the device by removing the battery because it is not accessible.The reason for the problem is probably that too many apps were left running causing low memory.It happened to me....but I found a simple solution....it will just take a few hours....worked for me.Leave the device alone with screen still on-DO NOT CHARGE THE BATTERY.Leave the battery to run down-it's a great battery,it will take several hours,then the device will switch off.I left it for a bit longer (15 hours altogether).Then connect charger and the x7 lights up and charge light comes on before switching off again.Let it charge up and switch on normally and you have a fully functioning x7 again and no data lost! Just a bit of patience and you will remember to close those apps after use with the menu key won't you! Hope this helps!

[aspergerguy · Accepted solution]

@michaelx7

For devices where you can't remove the battery in such situations hold power button down for 8 seconds until 3 vibrations felt then re-start normally; this is synonymous to removing battery so no need to wait until battery fully discharged, which can sometimes cause it's own issues!

[tyrelw]

if dat doesnt work.....keep d power button,low volume button,camera button and menu button pressed together for bout 15 seconds...dis wl surely work

[d0nayy]

omgg thank you so much !! it worked <333

[kattphive]

damn. I wish I'd read this page first before I started to mangle this cr appy phone for freezing on me. I managed to get it to work, but now it looks so ghetto

[snataaa99]

thany you very much, i was scared and i was litteraly just about to through my phone through the window when none of the other solluions worked

I cant thank you enough... it works

[kiminvan]

THANK U THANK U THANK U,,,, just got my phone back from having it repaired and dreaded that i'd have to take it back in.. Googled soooo much before i read your solution, had my doubts,,, but WOW,, it worked. Unbelievable,, so happy

[cityblue]

Been having the same problems, sent away to (3) but refused to repair it, calling it accidental damage? Being an Electronic Engineer i did a bit of digging and found the solution for me....I took a fiber glass pen (or any contact cleaner) and cleaned the contacts on my memory card (the contacts looked to have glazed over) The phone sprang back into life, much faster with no lag.....hope this works for you...

[jobaby]

thankyou very much this worked very very grateful for ur advice

[FaerieKitteh]

Gah. Had to reboot up my laptop to check, but this is definitely the advisable option to do when the phone is frozen.

Bit tricky to hold all 4 buttons at the same time, but it definitely works! Holding down the power button by itself did nothing.

[kkatyred]

This works!!!   Sooooo easy and got rid of my frustration.   Thank you, thank you, thank you!

[moldo123]

Pess dwn power button and low volume button and menu button worked thank u so much

[hubbledog]

thank you...worked perfecyly...got me out of abit of a panic!!!

[drdkms]

thanks  that wored amazingly FAST

[mamasamaki]

OMG thx so much for this tip.  I've only just seen it.  I figured out letting the battery run down but the four button trick??!! .... thank you. 

[Riceboy]

Thank you thank you thank you!!!! it totally worked!..may God bless you. ;-D

[nsizwa]

pressed all buttons,phone stopped ringig!! great!!! but then screen remains off, could hear message alerts but can't see them!!! plz help!!!

[cjlim]

You can try rebooting the phone by pressing and holding the power button for around 10 seconds until the phone vibrates 3 times in quick succession. 

[Ajith_Nair]

 Hi, Thats worked. Thank you very much.

[meglancashire]

that is brilliant, it works, thanks.