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920 stuck on "goodbye" screen

Counsellor
Posts: 116
Accepted Solution

920 stuck on "goodbye" screen

Hello

 

I've had some minor problems with starting and shutting down the 920:  sometimes it restarted a few times.

But it always ended up working perfectly.

Now, I wanted to shut down the phone and it stays on the "goodbye" screen.  I need my phone in a couple of hours so I need it back... Who can help me?

 

Thanks

Dieter

Mobile Guru
rayhipkiss
Posts: 3,955

Re: 920 stuck on "goodbye" screen

 If you press and hold the power and volume down buttons simultaneously for approx. 12 seconds the phone should reboot. You may have to reset the date and time afterwards if your network doesn't support automatic date and time.

 

Ray.

Registered Member
hypafly
Posts: 1

Re: 920 stuck on "goodbye" screen

Please my volume down button is not working what should I do? I'm using a lumia 720 and its stuck at goodbye for over an hour now
Mobile Overlord
farby
Posts: 19,704

Re: 920 stuck on "goodbye" screen


hypafly wrote:
Please my volume down button is not working what should I do? I'm using a lumia 720 and its stuck at goodbye for over an hour now

Try putting it on Charging ...If it switches ON .. Disconnect the charger and try switching it OFF once again ...