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Battery

Contributor
CFlynn
Posts: 6

Battery

Hi there,

 

I purchased a Nokia Lumia 800 last October in Ireland.  I am now living in Perth, Australia.  The battery on my phone wont charge at all. 

 

I went into a Vodafone store and they told me to contact Nokia.

Mobile Overlord
cjlim
Posts: 17,015

Re: Battery

Have you tried charging with another charger and cable?

Contributor
CFlynn
Posts: 6

Re: Battery

Yes, I bought a new charger and I also tried in a Vodafone store.

 

They said there is no Nokia store in Perth and Vodafone won't fix it for me as I bought it in a different country.

Mobile Overlord
cjlim
Posts: 17,015

Re: Battery

[ Edited ]

It is true that Nokia warranties are only valid in the country of purchase or any country in Europe in your case. Perhaps you could send it to a friend in Ireland. You could also try contacting a Nokia Care point in Ireland. They may accept it by post.  I can help you with contact details. 

Contributor
CFlynn
Posts: 6

Re: Battery

Hi, thanks for your reply!

 

The cost of posting the phone back to Ireland would be too expensive!  Not happy that the Warranty doesn't extend to another country!

Mobile Overlord
cjlim
Posts: 17,015

Re: Battery

Unfortunately that is normal for phones. You will find the same with most other makes.

 

Since most of the Nokia Care points are run by contractors, perhaps you could try approaching them directly to see if they will fix it for a fee. 

Contributor
CFlynn
Posts: 6

Re: Battery

Okay thanks for your help.

I'll try that and if it doesn't work I'll just throw the phone into the bin!
Mobile Overlord
cjlim
Posts: 17,015

Re: Battery

Whatever you do, don't throw it yet. You have a 2 year warranty with that phone. You may be able to get it fixed next time you are back or send it back with a friend. 

Contributor
CFlynn
Posts: 6

Re: Battery

Cheers, I guess I will have to make do without a phone for a while!

 

Not impressed that the battery has gone affer ONLY 7 months!!!

 

Won't be buying this phone again...

Mobile Overlord
cjlim
Posts: 17,015

Re: Battery

It doesn't normally go after 7 months. I've had my Lumia 800 since Nov 2011 and still going strong. It is currently doing the rounds among friends who want to sample a windowsphone. Have you been charging it a lot? 

Contributor
CFlynn
Posts: 6

Re: Battery

Hi, I just rang Nokia, Australia.  They said there would be a $35 fee to look at the phone and that I might have to pay extra to get it fixed.  They also said it would take 1 - 2 weeks.

 

I'm just going to buy a new phone all together, a lot less hassle!

Mobile Overlord
cjlim
Posts: 17,015

Re: Battery

You could buy a new phone for the moment, but do hang on to the Lumia 800. Give it to the next friend coming home to get it fixed. If nothing else, you will have a spare phone. Remember there is a 2 year warranty on thge phone.