Recently my microsoft account got hacked.. My old nokia account was linked to that email so I made a new nokia account. Im still able to download apps on my phone, but I can't update them. I get the 80048823 error.
So I tried to delete the email on my Lumia 920, but when I tap and hold the mail account a sync message pops up. I've got another mail account on my lumia and when I tap and hold that account I do get the delete option.
I read somewhere that the only option is to hard reset the phone.. but that means I lose al my data.. Is there another way to fix the problem?
Thanks in advance. And sorry for my vocabulary..
Solved! Go to Solution.
I cannot find the solved answer here.... please help....
I have the same issue with the SYNC message.
Message 2 above .. The post with a 'Tick' mark in Green Circle ...
solved answer is the second message on this thread
No other way to delete the Main account or Microsoft account. Reset only.
as yasfer21 mentioned, main microsoft account is the identifier account and there's no way to delete the main microsoft account except phone reset.
09-04-2015 6:41 - edited 09-04-2015 6:42
I have this problem...like many other with my 1020...how do I reset my 1020 and what will stay on the phone and what will I lose????
settings-->about-->reset your phone ..
It will erase all your personal data, applications / games installed by you and media files. It will bring the phone back to Out-of-Box state except that the OS / Firmware version will remain as the latest on the device.
You can also use the Lumia Software Recovery Tool to fresh install the OS. This will also erase all as mentioned above.
You will need to start afresh setting up the device.