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Forgotten Nokia Lumia 920 Lockscreen Password

Contributor
Lumia920Fan
Posts: 6
Accepted Solution

Forgotten Nokia Lumia 920 Lockscreen Password

Hello!

 

Today I changed my lockscreen password and now I can't remember it. Is there any way to remove the password without hard resetting the device? If not, how do I perform a hard reset without voiding my warranty. Thank you!

Mobile Sensei
paulheu
Posts: 5,452

Re: Forgotten Nokia Lumia 920 Lockscreen Password

[ Edited ]

 

Do a search for 'hard reset lumia 920' here or on google.. There's plenty of posts on this.

 

A hard reset will be required. Unless you have the backup function on and have the settings for internet on your SIM keep in mind you will loose all SMS messages and previously unsynced data/pictures/music/app and game settings.

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Contributor
Lumia920Fan
Posts: 6

Re: Forgotten Nokia Lumia 920 Lockscreen Password

A hard reset won't void my warranty though?
Mobile Sensei
paulheu
Posts: 5,452

Re: Forgotten Nokia Lumia 920 Lockscreen Password

[ Edited ]

 

Not that I am aware of. But obviously I do not speak for Nokia

 

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Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Contributor
Lumia920Fan
Posts: 6

Re: Forgotten Nokia Lumia 920 Lockscreen Password

Thank you for your answer, however the 3-button code that is described as a hard reset basically works as a soft reset for me. Can you tell me exactly how I am supposed to perform it?
Mobile Overlord
farby
Posts: 19,704

Re: Forgotten Nokia Lumia 920 Lockscreen Password

[ Edited ]

Hard Reset : Press Power + Volume(down) + Camera keys until the phone vibrates Then release the power button but keep the volume and camera keys pressed down for another 5 seconds.

Soft Reset : Press Power + Volume(down) keys  until the phone vibrates (about 8-10 seconds).

 

..If nothing works, you need to visit Nokia Care along with a proof of ownership (Bill / Invoice)

Mobile Guru
rayhipkiss
Posts: 3,955

Re: Forgotten Nokia Lumia 920 Lockscreen Password

There is a reset method to restore the phone to factory defaults in case you have forgotten your pass code.


Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if successful an exclamation mark (!) is shown on the screen. Then input Keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down
The phone will now reset and boot up automatically into an out of the box condition and restored to factory defaults. (Credit to user CJlim for finding this reset).

Mobile Sensei
paulheu
Posts: 5,452

Re: Forgotten Nokia Lumia 920 Lockscreen Password

@farby

 

That reset is for WP7.x devices and does not work on WP8...

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Mobile Overlord
farby
Posts: 19,704

Re: Forgotten Nokia Lumia 920 Lockscreen Password


paulheu wrote:

@farby

 

That reset is for WP7.x devices and does not work on WP8...


??

Which that ?

Mobile Sensei
paulheu
Posts: 5,452

Re: Forgotten Nokia Lumia 920 Lockscreen Password

The one you posted

---


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Contributor
Lumia920Fan
Posts: 6

Re: Forgotten Nokia Lumia 920 Lockscreen Password

Thank you for your answers, however I'm taking the phone back to where I bought it from since a hard reset won't work.
Contributor
Lumia920Fan
Posts: 6

Re: Forgotten Nokia Lumia 920 Lockscreen Password

Tried the method rayhipkiss advised me to try. I have now seen two cogs spin around for 10 minutes. How long does this usually take with about 20GB of the storage space used? I'm really grateful for all your answers.

Mobile Sensei
paulheu
Posts: 5,452

Re: Forgotten Nokia Lumia 920 Lockscreen Password

The reset will take a while.. just leave it alone and have abit of patience.

---


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Registered Member
chesz
Posts: 1

Re: Forgotten Nokia Lumia 920 Lockscreen Password

this sure works..tried it
Registered Member
jayp1
Posts: 1

Re: Forgotten Nokia Lumia 920 Lockscreen Password

I am using a Nokia Lumia 920 and totally pleased with the unit. i used a screen lock yesterday and forgot the code hence i am unable to get to use the phone. tried the soft reset many gave and i also tried the two methods popularly given for hard resets as well. still no luck.

would love to have more advise on whether to have it on power cable connected or to have the buttons pressed in the sequence or press and hold all buttons in that sequesnce etc

Registered Member
kanchimaya
Posts: 1

Re: Forgotten Nokia Lumia 920 Lockscreen Password

im too tensed about my phone.....its nt working at all....help me

Mobile Guru
rayhipkiss
Posts: 3,955

Re: Forgotten Nokia Lumia 920 Lockscreen Password

  


kanchimaya wrote:

im too tensed about my phone.....its nt working at all....help me


If your phone isn't working, even after performing a reset, then you will need to take the phone to a Nokia Care Point.

 

http://nokia.com/support

Registered Member
QiPPsas
Posts: 1

Re: Forgotten Nokia Lumia 920 Lockscreen Password

how long is it gonna take? couse right now its just 2 cymbols spinning and they been doing that for like 5 hours now.


rayhipkiss wrote:

There is a reset method to restore the phone to factory defaults in case you have forgotten your pass code.


Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if successful an exclamation mark (!) is shown on the screen. Then input Keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down
The phone will now reset and boot up automatically into an out of the box condition and restored to factory defaults. (Credit to user CJlim for finding this reset).


 

Registered Member
innokuous
Posts: 2

Re: Forgotten Nokia Lumia 920 Lockscreen Password

[ Edited ]

I was a little worried when some people here said the turning gears spun forever!

and that this method only worked on Windows 7 Phone!

But WOW! 

Registered Member
innokuous
Posts: 2

Re: Forgotten Nokia Lumia 920 Lockscreen Password

Well guess what paulheu...you are completely, totally, infinitely DEAD WRONG! This reset DOES WORK!

I just used the