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How to enter the unlock code for Lumia

Advisor
Posts: 12

How to enter the unlock code for Lumia

I am on a contract with Vodafone UK. I raised a request to unlock my phone as I am travelling abroad. I have got a reply back from Nokia with a lengthy number with the words starting #pw+. I believe it is not possible to type the letters pw on windows phone dialler. So, how do I unlock the phone/ where do I enter the number ?

Mobile Emperor
psychomania
Posts: 28,695

Re: How to enter the unlock code for Lumia

Not tried it on a windows phone but generally you are prompted to enter the unlock code after you've inserted a different sim into a locked phone.

So the easiest option is to either borrow someone's non-voda sim or get a free PAYG non-voda sim and pop it in to see if it triggers the restriction prompt.
Mobile Overlord
aspergerguy
Posts: 10,000

Re: How to enter the unlock code for Lumia

@dreamerB

 

To unlock Windows Phone from AT&T in US an eight digit code is entered after PIN prompt so is not presented in the Symbian #pw+1234567890+1# format.

 

Similar problems arise in N9 where "p" and "w" can be entered by repeated presses upon "*" but not the "+" by this method.

 

Happy to have helped forum with a Support Ratio = 42.5

Advisor
Posts: 12

Re: How to enter the unlock code for Lumia

@astergerguy I just dialled up Nokia care regarding the same and the person repeatedly told me that none of the Nokia Lumia 800 phones are locked to a career !! He kept insisting it. However, since I do not have another micro sim, I am unable to test it.

 

I have an Omnia 7 and the procedure is different... similar to what you said. So, I dont know what the answer is. Can some Nokia rep please answer the query?

Advisor
Posts: 12

Re: How to enter the unlock code for Lumia

That should have read 'Carrier'.. I think I need a career change!!!

Counsellor
biggzyn80
Posts: 20

Re: How to enter the unlock code for Lumia

I have checked my Lumia that came from T-mobile UK and that is locked, i cant get any other sim to work in my device, it asks me to enter a PIN to unlock the handset, iv tried an o2, giff gaff and 3 sim.

Adam.
Advisor
Posts: 12

Re: How to enter the unlock code for Lumia

Well, I was able to borrow one of my friend's sim and it worked ! So, maybe Vodafone Lumias are not locked.. but others are. But, the Nokia support personnel confidently told me that the Lumias arent locked. Its all a mess
Mobile Sensei
Posts: 7,358

Re: How to enter the unlock code for Lumia


dreamerB wrote:
Well, I was able to borrow one of my friend's sim and it worked ! So, maybe Vodafone Lumias are not locked.. but others are. But, the Nokia support personnel confidently told me that the Lumias arent locked. Its all a mess

Why? To me it seems like not much of a mess, if all Lumia's are unlocked and you don't need to worry about anything.

 

In any case, it isn't very confidential at least any more, if it ever was, when you've posted it on the internet. :smileywink:

 

Mobile Guru
93tid
Posts: 3,651

Re: How to enter the unlock code for Lumia

 


petrib wrote:

dreamerB wrote:
Well, I was able to borrow one of my friend's sim and it worked ! So, maybe Vodafone Lumias are not locked.. but others are. But, the Nokia support personnel confidently told me that the Lumias arent locked. Its all a mess

Why? To me it seems like not much of a mess, if all Lumia's are unlocked and you don't need to worry about anything.

 

In any case, it isn't very confidential at least any more, if it ever was, when you've posted it on the internet. :smileywink:

 


Nokia support CONFIDENTLY told him all Lumias are unlocked, whilst two posts up there is proof that this is incorrect. That is the perceived mess. There is nothing about confidentiality in dreamer's post.

Mobile Sensei
Posts: 7,358

Re: How to enter the unlock code for Lumia

Ah! Temporal dyslexia on my part, then.

Advisor
parison
Posts: 11

Re: How to enter the unlock code for Lumia

[ Edited ]

@biggzyn80, 

What's your Nokia Lumia model?

 

You can too try the following instructions:

1.Reinsert the SIM your mobile

2.Another SIM insert your mobile

3.your Sim insert another one mobile

 

 

Moderator's Note: Part of the message was edited out as a third party website to unlock a device was provided. This is not an authorized procedure. Hence, discussion is not allowed in the forum.