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In Some part Touch is not Working in Lumia 720

New Member
anishanth
Posts: 1

In Some part Touch is not Working in Lumia 720

I got my lumia 720 three months back.

It was working fine.

Suddenly day before yesterday my 3 touch keys(back,search,windows) didnt work.

So i reset my phone.

And after that i found that, From bottom to about 2.5 cm touch is not at all working throughout that area.

Please help me.

After reset two options ll be there. Emergency call and get started. M not able to select any. Because it is within that area where touch is not working

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Moderator
musica
Posts: 5,376

Re: In Some part Touch is not Working in Lumia 720

What reset did you perform? Is this by going to Settings > About? Did you also try to press the down volume and power keys together for 10-15 seconds?

If the touch screen is completely unresponsive, sending the phone to a Nokia Care Point is what I'd suggest.

http://www.nokia.com/global/support/locations/

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Registered Member
JagadeeshD
Posts: 1

Re: In Some part Touch is not Working in Lumia 720

Hi,

 

I have also same problem where my touch is not working only in the bottom place, exactly in the left bottom corner above the back button place. apart from that remainig areas of my screen is working fine with the touch.

 

I am unable to select the numbers while typing a message, or unable to open the apps which are in the bottom of my screen.

 

can you please let us know how this can be fixed..

 

Thanks

Jagadeesh

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