I'm trying to help someone who is an iPhone convert over to Lumia 920 - basically what happened was she setup a new live account at the AT&T store on the phone, and accidently did a birthday of 10/16/2012 not 10/16/1980 so the phone automatically went into My Family mode and won't allow any apps to be downloaded. We've tried to log in to live.com and change the birthdate but it wont let you. We've called AT&T who then called Nokia, but nobody knows.
Basically it's giving an error of "My Family setup needed - my family must be setup before you can buy this item. Ask your parent to setup My Family settings on windowsphone.com" when you download an app.
Does anyone know how to change the birthdate on the live.com account and also remove this My Family feature? It's a cool feature, it's just that there is no way to turn it off.
Hey guys, Im having this same exact problem with my Nokia lumia 920
Im over 18 so I'm pretty sure I dont need to set up my family...my microsoft account birth date also accurate, so how do we switch off this My Family feature? It keeps poping up when I attempt to get an app!
would love to download some apps!
Thanks a lot
I was having same problem (but still persist in 2014-08 ). I thought I have to delete my microsoft account ...
Then i found this:
web site is in Polish, but 90% article contains pictures and you can use translator
I hope that helped, cheers .
Hi, Akashg. Welcome to Microsoft Mobile Community! When you say "My family setup setting on please", do you mean that it keeps on appearing though you haven't set it up? If yes, the suggestion given by adrianhughes is applicable on this scenario. For more information, check this page: http://www.microsoft.com/en-us/mobile/support/faq/