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Re: Lumia 710 Caller number unknown when calling f...

Advisor
hpad06
Posts: 11
Accepted Solution

Lumia 710 Caller number unknown when calling from Iphone 4S

Just got Lumia 710 2 days ago, and upgraded it in Zune to the latest, and now I notice when I call from iphone 4s, it does not show the caller's number. However if I call from other cell phone or primus voip, it's fine.

 

I have tried to swap the sim cards between Lumia 710 and iphone 4s, I still have the exact the same issue, so I am sure it's something to do with the phone not carrier.

 

Anyone has the same issue? Any fix ?

Professor
Posts: 365

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

Have you checked if the number/name is duplicated in your people/contacts?

 

 

John32
Advisor
hpad06
Posts: 11

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

The problem is number not showing up, it just says unknown number.

 

I also tried adding a contact for that number, however still showing unknown number.

 

For me, it only happens when I call from my iphone 4s to lumia 710

Advisor
Superzar
Posts: 9

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

My 710 diplayed 'Unknown' for about 80% of all calls (non-4S included). A call to my carrier (Rogers) revealed that this was a known issue with 710.  There was a temporary fix however.  They disabled 'name display' in their end, and bingo call display now works with anyone who calls me!

Advisor
hpad06
Posts: 11

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

thanks, I am also with Rogers, will call Rogers to do this temp fix.

 

Advisor
hpad06
Posts: 11

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

Yes, this temp fix solve my problem.

Registered Member
fanqi1234
Posts: 1

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

Thank you VERY much Superzar,

 

I have this "Unknown Number" problem and the Rogers techincal support couldn't find anything wrong (He didn't even know if Nokia Lumia 710 supports call display feature) but I found your post and asked him to turn off "Name Display" --> which he spent 3 minutes finding out the difference between Call Display, Who Called, and Name Display...

 

But this fix works! Thank you again!

Contributor
Pvrveyor
Posts: 7

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

Thanks. It worked.
Registered Member
Fredou
Posts: 1

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

Requested the same from Fido (Canada) and it also worked (after the few hours required for the settings to propagate in the network).

Registered Member
Arviz1991
Posts: 2

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

where in the phone is this name display or i need to go and speek with provider ? 

Moderator
musica
Posts: 5,407

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

You need to contact your Service Provider as they will be the ones to do it.

Final Banner
Registered Member
LanBaSaD
Posts: 1

Re: Lumia 710 Caller number unknown when calling from Iphone 4S

Hey read your post and Ive got the same probleme but I am with fido ...so I shoud call them and ask to switch off my caller ID option  and switch on and it will work ?