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Lumia 800 - cannot pick up incoming calls

New Member
spurslass
Posts: 2

Lumia 800 - cannot pick up incoming calls

Hi, I just got my new Lumia yesterday, have set everything up. However I've had 3 incoming calls, all which come up with answer/reject, then that screen disappears within a second so I've been unable to accept the calls. The screen shown is as if the call has been auto-answered but there is no one on the line.

Help please as the phone isn't much good if I can take calls!? 

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Mobile Emperor
psychomania
Posts: 28,688

Re: Lumia 800 - cannot pick up incoming calls

Issues like this are often caused by certain types of screen protectors. If there's one on your phone remove it and see if it behaves normally without it.
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New Member
spurslass
Posts: 2

Re: Lumia 800 - cannot pick up incoming calls

Sadly no screen protector on there, thanks anyway!
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Mobile Emperor
psychomania
Posts: 28,688

Re: Lumia 800 - cannot pick up incoming calls

If nothing is blocking the proximity sensor like a protector or case then it's likely to be a hardware issue.

Contact the retailer or a nokia care point for assistance.

http://europe.nokia.com/support/contact-us
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