Search Discussions:

Showing results for 
Search instead for 
Do you mean 
Advanced search
Welcome to our community! Here you can share advice and tips with thousands of other Microsoft mobile devices users around the world in English. Please take a moment to read our community guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others you need to sign in first. If this is your first time here, you can choose an alias to represent you. If you don't have an account yet, please register here.

Lumia 820 blue screen

New Member
Posts: 2

Lumia 820 blue screen

I have been searching for 2 hours for the insgructions on how to do a hard reset, or factory rest on my BRAND NEW  820 which will not turn on and only shows a blue screen. 


How do i reset the phone?  I have been reading lots of posts that say to do a hard reset, but no one says how.  There are links to the Nokia site, but they do not open?!  They say, "we couldn't find that page"!!


please help!!  I haven't even put a sim card in it yet and it is already a blue screen of death device!!!???



Mobile Overlord
Posts: 20,418

Re: Lumia 820 blue screen

Various Reset methods are shown in THIS thread. If nothing works take the davice back to the retailer ...