Hello everyone - looking for some much needed support.
My Lumia 920 reset itself earlier today, and wouldn't reboot. Once it got passed the Nokia logo, it just showed me a blank blue screen.
After a bit of digging on the internet, it seemed my only solution was to do a hard reset (turn phone off, incert charger with volume button held down - see exclamation mark - vol down, vol up, power on/off, vol down) - I did this and it now shows me a Windows 8 boot screen.
The only pic I can find of something similar is here:
Although I am concerned because it seems this was done from some kind of hacking.
Can anyone help?
Thanks in advance.
I doubt there is anything you can do here. I'd suggest you return the phone to retailer or visit a Nokia Care Point. Alternatively you can use the Nokia Repair service found on the support page.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..