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Re: Lumia 920 email wav file attachment won't play

New Member
mhunter6378
Posts: 1

Lumia 920 email wav file attachment won't play

I receive all my work voicemails through my exchange email account as a wav file attachment. I have always been able to open and play these with my previous phones but they won't play on the 920, it says "sorry, we can't play this file on your phone".

 

Is there some app I need to enable playback of wav files? All my previous phones just handled these files natively.

New Member
bigcurefan
Posts: 2

Re: Lumia 920 email wav file attachment won't play

Ouch!  It's my second day having my 920 and I've noticed the same thing.  I'm not able to play voicemail wav from email.  What gives?!  My old Samsung Focus WP7.5 could play WAV's.  Heck, the spec details for the 920 even say it's an approved audio format.  Help us!

Registered Member
F0DD3R
Posts: 1

Re: Lumia 920 email wav file attachment won't play

WP7 and 7.5 did not have this issue.  My Nokia  900 played the wav voicemail attachments just fine.  Our business has three Nokia 920s and they all have this issue.  I am not sure if it is unique to the Nokia 920 or if all WP8 phones have the issue.  I would have thought someone would have caught this issue before.  We are using Microsoft front to back.

New Member
UtopianThomas
Posts: 1

Re: Lumia 920 email wav file attachment won't play

You would think that WP8 would play the wav file, since its a Microsoft file format.  I have read that the wav playing feature was removed.  Bad move by Microsoft, especially since this phone is being push as a enterprise phone and most enterprises use Cisco Unity phone systems that save voicemail as WAV.  It like they take a step forward and then a big leap backwards.

 

Maybe, they will put it back, but I doubt it.

Registered Member
Philp
Posts: 1

Re: Lumia 920 email wav file attachment won't play

We run Cisco Unity here at work, and without the ability the play Wav files I cannot suggest any of my users pickup with the 920. Which is ashame because I think its a great phone. This will need to be fixed before windows 8  can be a viable enterprise level phone.

Mobile Overlord
adrianhughes
Posts: 10,337

Re: Lumia 920 email wav file attachment won't play

Hi guys,

Sorry to hear the problems you are having. As this is predominantly a user to user forum only, you would have better luck leaving your feedback directly with Microsoft via the link below:

http://windowsphone.uservoice.com/forums/101801-feature-suggestions
Mobile Visionary
rich
Posts: 1,402

Re: Lumia 920 email wav file attachment won't play

[ Edited ]

I was surpised to see this thread. The specs show it's available for both playback and recording.

 

So I emailled a Wav file to my 920 downloaded the attachment and it played perfectly well from the email, with no other steps/apps.

 

Did the wav file complete downloading before you tried palying it?

Mobile Guru
rayhipkiss
Posts: 3,955

Re: Lumia 920 email wav file attachment won't play

+1 on my Lumia 920 being able to play .WAV's. I've just done as Rich did and emailed myself a WAV and it downloaded and played perfectly.

 

Ray.

Mobile Guru
93tid
Posts: 3,636

Re: Lumia 920 email wav file attachment won't play

All 20+GB of my music on the 920 are wav files and they all play perfectly fine.

Advisor
cookmi1
Posts: 10

Re: Lumia 920 email wav file attachment won't play

I'm having the same issue. Voicemail messages that are .wav files won't play., but if i email myself a .wav file it plays. The voicemail message will not play though, just says this file can  not be played on this phone.

New Member
bigcurefan
Posts: 2

Re: Lumia 920 email wav file attachment won't play

Did some investigating.  You can load your non-playing wav files through AVIcodec (http://avicodec.duby.info) to determine which AVI codec is being used.

 

My Nokia 920 plays MS PCM encoded wavs just fine.  But our Unity voicemail is coming over as CCITT u-law (G.711Mu-Law) encoded.  It seems WP8 dropped support for it?!

New Member
peteguz
Posts: 1

Re: Lumia 920 email wav file attachment won't play

Hey guys, I had the same problem on my Lumia 920. All my work voicemail gets emailed to me and attached is a wav file with the voicemail. Here was the solution that worked for me. I logged into my hvoice VoIP admin portal (or whoever your IP phone service provider is) and in the voicemail settings there was an option to change the voicemail audio format from .wav49 (which is a smaller version of wav) to regular .wav (more compatible, but larger version of wav). They had it set to default to .wav49 because it is a smaller file. After switching it to just regular .wav my voicemail attachments play just fine. I would suggest contacting your VoIP provider or your system administrator to see if they can change that for you and any other employees with Lumia 920's. See my attachments for what the settings looked like for me.

 

Now the only problem I have is how to play those voicemails over the ear speaker instead of over the large speakers so everyone around doesn't have to hear my messages. Not sure how to adjust that or if it's possible.

New Member
E1iz4beth
Posts: 1

Re: Lumia 920 email wav file attachment won't play

I just got Verizon FiOS home phone service and they send out VM using .wav attachments also. I hope Nokia is looking into this and has a fix coming soon.

Registered Member
tlanphear
Posts: 1

Re: Lumia 920 email wav file attachment won't play

I was having a similar issue from company voicemails that come through email via unified messaging on Cisco Unity 8.5.  I changed the codec in the Unity system to PCM and now it works.

Registered Member
Marathon14
Posts: 3

Re: Lumia 920 email wav file attachment won't play

Still wont play .wav messages from verizon after update last night.

 

This is poor planning on Microsoft and Nokia's part.

Mat make me take this phone back anmd stick to android..

New Member
kvatnani
Posts: 1

Re: Lumia 920 email wav file attachment won't play

Hello,

i got Vonage voicemail .wav  files and the message comes:

"Sorry, we can't play this file on your phone."

I email again this email and file still doesn't work.

Any help would greatly appreciated.

Thanks,

Advisor
Frankprivat
Posts: 11

Re: Lumia 920 email wav file attachment won't play

Hello

the cause is an error of Microsoft Windows Phone 8th
I hope it will be repaired soon with an update.
Until then, I'll help myself to the service of:
http://www.phoneconvert.com
It must be set up once, then it's always automatic.

Greetings
Frank
(Germany)

Leben und leben lassen.
Registered Member
kurtd
Posts: 3

Re: Lumia 920 email wav file attachment won't play

Nokia Lumia 920 cannot play WAV files sent from our ShoreTel system.  This needs to be fixed ASAP or we can't use WP8.

Contributor
dkaplan137
Posts: 6

Re: Lumia 920 email wav file attachment won't play

Same problem! Hard to believe MS hasn't fixed it yet! Get on this please, before WP8 & Lumia 920 are abandoned by disgruntled users.
Counsellor
ninehundro
Posts: 47

Re: Lumia 920 email wav file attachment won't play

I have the same problem.  I can play "older" .wav files on my Lumia 920, but ones from work e-mail messages will not play on my phone.

 

-Paul