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Re: Lumia 925 constantly freezing up

New Member
beliali
Posts: 2

Lumia 925 constantly freezing up

Hello!

 

I'm a new fellow nokia & windows phone user and I got my first ever windows phone a few months back which was a Lumia 925. It came with wp 8.0 out of the box, i believe (or updated to it straight after turning on) and worked fine until the 8.1 came out and now my phone freezes mostly once per day. I usually leave it on standby somewhere, then come back to check it and i cant unlock it. If I had the clock thing on the idle screen then I could see the last time it was alive.. 
I just do a soft reset (power + volume down buttons for ~10secs) and it works fine again, but its getting pretty annoying. I havent missed a morning alarm due to this yet, but i feel like its gonna happen one day :smileyhappy:

Anyhow, has anyone had similar issues or know how to fix them? I'd really appreciate any advice.

 :squint:

Mobile Overlord
cjlim
Posts: 17,015

Re: Lumia 925 constantly freezing up

Considering it only started after the update, I would suggest a hard reset from settings>about>reset your phone. Make sure you backup anything you need before hand. 

New Member
beliali
Posts: 2

Re: Lumia 925 constantly freezing up

wouldn't that downgrade back to 8.0 and then result in the same thing after i update to 8.1 again? O.o
Mobile Guru
93tid
Posts: 3,617

Re: Lumia 925 constantly freezing up

A hard reset does NOT change/downgrade/roll back your firmware.

Mobile Overlord
cjlim
Posts: 17,015

Re: Lumia 925 constantly freezing up

No, resetting will not downgrade the OS.