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Re: Lumia 925 randomly freezes and needs soft rese...

New Member
NickNL
Posts: 5

Lumia 925 randomly freezes and needs soft reset

Hi all,

 

I have a Lumia 925 for about 2 months which I love, except it has one major issue. And this issue has occurred since purchase. 

 

It will randomly freeze and need a soft reset to get going again. This happens multiple times a week and is really annoying. It usually happens when the phone screen is off and I do not know it is frozen until I try and use it again. This makes the alarm function unreliable as most nights it will freeze and therefore the alarm won't go off. It also usually happens when the phone hasn't been used for an extended period (+6 hours) but some days will happen multiple times in only a few hours. After I soft reset the device, the time and date are wrong and need to be manually set again.

 

The weird thing is that I was recently on holiday to USA for 2 weeks and it didn't freeze once there, whereas it freezes multiple times here in the Netherlands where I live. Otherwise it is completely random as to when it freezes.

 

Things I have tried

- Install Developer Preview (now removed again after latest recovery)

- Update to Cyan

- turning off glance

- checking sys apps up to date

- hard reset

- flashing a different firmware with Nokia Care Suite

- running Nokia Software Recovery Tool

 

It is the Vodafone 32GB version. I have tried flashing the basic NL variant as well with no joy.

 

Am starting to think it is hardware, but not sure if I send it back to Nokia if they will find the fault as not sure it will freeze when they test it. Any advice before I try?

 

Thanks
Nick

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Mobile Overlord
jimmyireland
Posts: 17,317

Re: Lumia 925 randomly freezes and needs soft reset

How old is your sim card ?

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
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New Member
NickNL
Posts: 5

Re: Lumia 925 randomly freezes and needs soft reset

The simcard is about 3 years old.

To clarify, when I went to the USA and it didn't freeze, I didn't change the sim card, just kept my NL one in my phone.
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New Member
NickNL
Posts: 5

Re: Lumia 925 randomly freezes and needs soft reset

I have now replaced the simcard with a new simcard and device is still freezing. I have now started logging when the device freezes with the new simcard. This is really irritating as I am missing important calls

27/08/2014 - 10:05
28/08/2014 - 11:57
29/08/2014 - 16:54
29/08/2014 - 17:18

Any other suggestions?

Thanks
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Mobile Overlord
cjlim
Posts: 17,012

Re: Lumia 925 randomly freezes and needs soft reset

Try this and see if it does anything. Goto Settings>mobile+SIM>Sim Settings>Highest connection speed. try another setting. If currently set to 4G, try setting to 3G instead.

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New Member
NickNL
Posts: 5

Re: Lumia 925 randomly freezes and needs soft reset

Thanks for the reply. Unfortunately it didn't work as it froze again shortly afterwards (changed from 4G to 3G)

 

Switched to 3G after advice on forum - 30/08/2014 - 11:59

 

Froze again 30/08/2014 - 13:23

 

When it freezes, what I really mean is that the screen is black and device won't wake up and requires a soft reset. Is a repair the next step do you think?

Thanks for all the help so far!!

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Registered Member
sebrose
Posts: 1

Re: Lumia 925 randomly freezes and needs soft reset

I am having exactly the same problem. It seems to have got worse over time, especially since upgrading to 8.1

Did you ever resolve the issue?
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New Member
NickNL
Posts: 5

Re: Lumia 925 randomly freezes and needs soft reset

Never got the issue resolved but it only happens every 3-4 days now. Pretty much convinced it is hardware related but can't be without my phone and not convinced the repair centre will pick it up as it happens now only infrequently, which is a pity as it has put me off Nokia a bit

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