Search Discussions:


Showing results for 
Search instead for 
Do you mean 
Advanced search
Welcome to our community! Here you can share advice and tips with thousands of other Microsoft mobile devices users around the world in English. Please take a moment to read our community guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others you need to sign in first. If this is your first time here, you can choose an alias to represent you. If you don't have an account yet, please register here.
Reply

My Nokia Lumia 800 is on and charged, but the scre...

New Member
Sparagmos
Posts: 1
Accepted Solution

My Nokia Lumia 800 is on and charged, but the screen has gone completely blank.

 

Earlier today I was speaking to my friend on my Nokia Lumia 800. When the call ended I took the phone from my ear to hang up the call, but the screen had gone completely blank.

I know the phone is on and it is charged. When I press any of the back arrow ← / windows icon / magnifying glass, the phone does react in the same way it does if I were to touch these when the phone is on, but locked.

However, nothing appears on the screen it just remains blank

I have tried calling my phone from another phone, and it rang as it would if my phone was on but the screen is still blank.

 

Has the screen permanently died and the phone need replacing? Or is there actually a way to fix this.

 

Counsellor
porndoguk
Posts: 45

Re: My Nokia Lumia 800 is on and charged, but the screen has gone completely blank.

Try a battery pull soft reset was a common fault on mine hold the screen unlock/power button for 15 secs till the phone vibrates

 

Hope that cures it

 

Rick

Mobile Sensei
carman58
Posts: 6,622

Re: My Nokia Lumia 800 is on and charged, but the screen has gone completely blank.

Assuming you have tried the soft and hard reset and connected to zune via usb and checked for software updates, yes the phone needs to be repaired/replaced under warranty !

If I have helped at all, a click on the White Star is always appreciated :

you can also help others by marking 'accept as solution:smileyhappy: