Search Discussions:


Showing results for 
Search instead for 
Do you mean 
Advanced search
Welcome to our community! Here you can share advice and tips with thousands of other Microsoft mobile devices users around the world in English. Please take a moment to read our community guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others you need to sign in first. If this is your first time here, you can choose an alias to represent you. If you don't have an account yet, please register here.
Reply

Nokia Lumia 720 not charging

New Member
DeeptiGupta
Posts: 1

Nokia Lumia 720 not charging

Hi,

I bought a Nokia Lumia 720 close to 2 weeks back and from the past 2-3 days i am facing battery issues.

Firstly the battery discharges very fast so i closed all the internet application but it did not improve the battery life.

Now when i charge the phone , the phone is continously discharging while on charger .i.e. the charger is currently plugged in but the battery is reducing from 35 % to 17 % to 10% to now 7%.

 

I tried shutting it down , but then it would not start for about 6-7 hours.

I tried Soft reset ( volume lower key + power key + camera) but that did not switch on the phone.

My worry is if i now shut down the phone , it will not switch back on.

 

Please advice , is the battery faulty or the connector. I will be visting the nokica care tomorrow as today they are all shut.

But any immediate assistance would help.