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Nokia lumia 920 reset ? Help!

Advisor
Meggymaylou
Posts: 9
Accepted Solution

Nokia lumia 920 reset ? Help!

I just reset my phone, by going into settings and pressing reset to normal factory settings, I'm just abit worried as its been on the screen to gears moving around for over an hour, just wondering is this normal? And what is the average time? Iv never done this before, and just seeing a people's forums about phones messing up or it bricking etc. So just need some piece of mind and a little help please :-( is this normal
Mobile Overlord
aspergerguy
Posts: 10,000

Re: Nokia lumia 920 reset ? Help!

[ Edited ]

@Meggymaylou

 

There comes a point where you will have to try something else or it will remain that way until battery flattens, such as press and hold the power button and volume down button for about 10 seconds

 

You could also try:-

  1. Turn off your device
  2. Plug in wall charger for 1hr
  3. Turn on without your sim card inserted

You might like to look at this resource:http://www.nokia.com/gb-en/support/product/lumia920/troubleshooting/

 

Failing this a visit to Nokia Care facility to re-install device firmware would be required.

Happy to have helped forum with a Support Ratio = 42.5

Advisor
Meggymaylou
Posts: 9

Re: Nokia lumia 920 reset ? Help!

But I'm in the middle of a reset, on the screen I have gears moving, I just need to know is this normal and how long do these resets take? And is it right that its been like this for an hour?
Mobile Overlord
aspergerguy
Posts: 10,000

Re: Nokia lumia 920 reset ? Help!

@Meggymaylou

 

It is certainly not normal to exceed that length of time and you will find numerous references to Lumia 920 "bricking" with "spinning gears" upon "hard reset" unfortunately.

Happy to have helped forum with a Support Ratio = 42.5

Advisor
Meggymaylou
Posts: 9

Re: Nokia lumia 920 reset ? Help!

Just my luck, tried everything and now just got black screen with Nokia... Nothing more i can seem to do now :-( if I send my phone to Nokia care will I be charged?
Ex-Moderator (Retired)
jekiboi20
Posts: 1,733

Re: Nokia lumia 920 reset ? Help!

If you're phone is still in warranty, the repair is free of charge. Contact Nokia Support for more information about your phone's warranty and how to get your device repaired.


Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

Follow us on Twitter Watch Nokia Support Videos

Registered Member
kjk411
Posts: 1

Re: Nokia lumia 920 reset ? Help!

Did this work for you?  I am dealing with the exact same issue today.  Silly really.  Phone was working fine, hard reset to start fresh as I was giving this phone to my wife.  The spinning gears of death...

Registered Member
BillJr
Posts: 1

Re: Nokia lumia 920 reset ? Help!

I got a screen full of snow while on a call.  The volume down-power button combo was new to me but worked great!  Thanks.  Frankly my first thought was I sure wish I could pull the battery.  I'm not sure I will ever buy another phone where I can't pull the battery.

Registered Member
DanielJJohnson
Posts: 1

Re: Nokia lumia 920 reset ? Help!

So are you saying if you get these ' gears of death' we will have to send our phones into repair? as I have had them for 2 hours!
Mobile Overlord
farby
Posts: 19,704

Re: Nokia lumia 920 reset ? Help!


DanielJJohnson wrote:
So are you saying if you get these ' gears of death' we will have to send our phones into repair? as I have had them for 2 hours!

Not necessarily if any of the user doable suggestions in THIS and THIS thread work ..