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Nokia lumia 928 stuck on charge screen

Registered Member
Posts: 1

Nokia lumia 928 stuck on charge screen

My phone died last night and this morning I plugged it up to charge it and all it shows is the battery low/charging screen. I cant power it on and ive tried both soft and hard resetting but it just goes back to this screen. I would call but verizon but cant do much with no phone. Any help please?

Community Manager
Posts: 5,320

Re: Nokia lumia 928 stuck on charge screen

Hi ctwycuff,


Welcome to the Nokia Support Discussions!


How are you charging the phone? If the phone's battery is totally drained, it may take awhile for it to get pass through the charging icon. If you're using the USB cable to charge it, I suggest using the MicroUSB charger that is included on the sales package box. 


If the issue remains, then it is time for you to take it to a Nokia Care Point for an assessment. If you have just purchase the phone, you can check with your retailer about their return policy and discuss your current situation with the phone.