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Out of Box Lumia 928 Not Working

Contributor
Jamearl
Posts: 6

Out of Box Lumia 928 Not Working

I received my awaited Lunia 928 on Friday (yesterday).  I opened the box and was so excited that I get to use Nokia on Verizon.  As soon as I turned on the phone, I was greeted with vertical color banding (mostly white and fuschia).  I hard reset the phone. This didn't fix the problem. Returned the phone today. See pictures of phone attahed.

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Mobile Guru
rayhipkiss
Posts: 3,953

Re: Out of Box Lumia 928 Not Working

Doesn't look too good. Let's hope your replacement isn't defective also. That's probably spoiled your whole weekend now.

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Mobile Sensei
ceroberts75
Posts: 5,110

Re: Out of Box Lumia 928 Not Working

I would immediately take your device to the Verizon store and exchange it.

call the store first and be sure that they have one, and call every store around you until you find one.

I am surprised that the device was not checked at the store before you left, unless you had it shipped to you.

DO NOT WAIT. they should have no issue exchanging that device for you immediately.

Kudos are the STAR Below to the RIGHT, Solution is Below to the RIGHT
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