just got my 822 yesterday and am in the process of setting everything up. I activated the "kids corner" app and went to download games. At the start you have to put in your birthdate. I thought it meant my son's but now when I go to buy apps it says the parent permission won't allow it. I went to the site and it says I have to create an account for my son using his emaiI. He is 6 and I do not want to create an email account for him. How do I change the birthdate info so it reflects me not him?
The birthday yo entered is probably associated with your Microsoft Live id. Goto the live.com webcite, login using yor live id and try editing the date of birth in your profile. Once done, sync it back down to your phone.
Then try contacting Microsoft support tomorrow and see if they can assist you. The live id is a Microsoft account. They should be able to change settings for you if it wont allow you to do it yourself.
Hello, I wondered if you got through to Microsoft and they managed to change your parental control options? I am having the same problem as you with downloading apps on my son's phone - need parental control, but it doesn't let me carry it out comes out with a error code and says contact support.
I tried to contact Microsoft but they put me on hold - sending my call to America and India (was on hold for an hour or so). I have logged a complaint and emailed Microsoft but still nobody gets back to me.
So currently have a phone for my son but he cannot download apps. Dont want to reinstall as he will have to change all his details on Xbox and all his avitars etc (friends) - we want to keep his same email address.
Driving me crazy and Microsoft not coming forward with any advice. All I want to do is adjust my parental control to let my son download apps.
Appreciate any help please. Thank You
I have this problem now, too. I AM the adult and I can't log on to download any apps because it keeps asking me to get a parent to sign on first to consent to access.
HOW DO I FIX THIS?