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Update Bug Stuck at 0%

New Member
MikeChm51
Posts: 2
Accepted Solution

Update Bug Stuck at 0%

Using Nokia Lumia 520 with Windows Phone 8.

I used "phone update"; it said updates are available for my phone.

But the update process is now perpetually stuck at 0%. I see this message:
"phone update
Update status
_________________________________________
Downloading updates 0%"

This message always remains whenever I visit the phone update screen (has been stuck for the last 3 days!).
The progress bar is stuck at 0% - it isn't downloading any updates or making any progress at all.

There is no option on the screen to cancel this update process and to start again.

The only two options below the progress indicator bar are two tick boxes:
"[ ] Tell me when updates are available for my phone" and "[ ] Automatically download updates if my data settings allow it".

I have tried checking and un-checking these boxes; I've also tried turning off/on the WiFi and Data Connection.
I even shut off the phone completely, but when I turn it back on and go to Settings > Phone Update, it's still stuck on "Downloading updates 0%" !!

I am able to browse the Internet on the phone. WiFi and regular data connection are both working fine.

Thank you for your help!

Mobile Overlord
cjlim
Posts: 17,015

Re: Update Bug Stuck at 0%

Did you try rebooting your phone? You can reboot by pressing and holding the vol down + power buttons for around 10 seconds until the phone vibrates and restarts. 

New Member
MikeChm51
Posts: 2

Re: Update Bug Stuck at 0%

Thanks cjlim. Figured out the problem, it was the Battery Saver. I turned off battery saver then re-booted the phone as you said. Updated successfully. Thx
Registered Member
mousse
Posts: 2

Re: Update Bug Stuck at 0%

Mikechm51, you're a genius. I've trawled a dozen forums and all they suggest is to reset, which of course achieves absolutely nothing! It was the battery saver all along! Thanks!
Contributor
BADRI313
Posts: 3

Re: Update Bug Stuck at 0%

I have Lumia 625 I want to update my phone to black but when I check for update there comes "your phone is up to date"
I also visit to the Nokia software update website there is written "Lumia black update is ready for ur phone" (country region Pakistan) but my mobile say "ur phone is up to date" & my mobile is still in Lumia umber
I have also created a backup
check the time,date e.t.c
New Member
dodi_nj
Posts: 3

Re: Update Bug Stuck at 0%

Mike thank you very much for the solution, didn't take long for me to find the solution to this problem. :smileytongue:
thanks again.
New Member
Dule_96
Posts: 6

Re: Update Bug Stuck at 0%

@BADRI313 It deppends on your operator. If not, try running the update using Nokia PC Suite. Post if it helps. :smileyvery-happy:
Registered Member
sankalpparab
Posts: 1

Re: Update Bug Stuck at 0%

I have a nokia lumia 520 with windows 8. when I try to update my phone it says updates are ready. Then downloading stutus bar starts showing 0%. I reset my phone also I reboot my phone as you say but it didn't works. My batterysaver is turned off. I have 2g data connection and it works. Kindly help me

New Member
Dule_96
Posts: 6

Re: Update Bug Stuck at 0%

Did you tried to update your phone using Wi-Fi. It might be set as default to download updates only on WiFi. If you tried downloading using Wi-Fi I suggest you to perform a factory reset. And then try again. Please post if it was helpful.