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Re: lumia 920 stuck too often

New Member
bchocotoff
Posts: 2

lumia 920 stuck too often

I received my Lumia 920 yesterday. It was the first batch of lumia's to arrive in the Netherlands

 

I booted up the phone and immediately started the camera. While making my second movie the phone got stuck. This was within the first 10 min of use.

 

One day later my phone has freezed about 15 times already at random events. While playing music, scrolling in marketplace, music store, playing music, camera activities.

 

Are more people experiencing this or is it just my phone. Should I ask for a new device at the retailer or is this fixable through updates?

 

Thanks in advanced for any support on my issue

 

 

 

 

Mobile Overlord
jimmyireland
Posts: 17,359

Re: lumia 920 stuck too often

Can you try a hard reset first? BACK UP DATA FIRST,then go to -settings-about phone -reset.
If this issue remains take it back to point of purchase

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
New Member
bchocotoff
Posts: 2

Re: lumia 920 stuck too often

Did the hard reset, after the gears screen.. going through the wizard of the starting installation the phone froze again. Short after that froze again while restoring my backup from the cloud.. i'll mail my retailer for a new one
New Member
KNoaman
Posts: 1

Re: lumia 920 stuck too often

I've received my Lumia 920 black also yesterday in The Netherlands. I've ordered it from a webshop called 'Coolblue'.

I really used my phone a lot the last 24 hours or so. I've experienced about 2 small, quick stuck issues and 1 quite long, annoying one. In general my phone performs quite smooth and stable. I've experienced also 3 or 4 annoying bugs which are probably related with a software issue. It can be fixed by an update and I hope they, Nokia and Microsoft will do so.

Mobile Overlord
adrianhughes
Posts: 10,336

Re: lumia 920 stuck too often

hi mates,

if your network carrier is being less than helpful in the matter, you can always contact Nokia directly for their assistance in this matter, by visiting http://nokia.com/support
Mobile Visionary
donofworld
Posts: 1,258

Re: lumia 920 stuck too often

Portico software update which should be available in Feb contains fix for random freeze issue as reported by US/Canada 920 users who had received that update from Nokia last month.
Contributor
Aeky168
Posts: 4

Re: lumia 920 stuck too often

Please wait to update fw next month