25-06-2013 15:17 - edited 25-06-2013 15:19
i've had my 520 for a week. when making a call the screen goes blank, so i cant end the call. sometimes i can hear the person at the other end, sometimes i cant. is this problem unique?
the screen comes back sometime after the call has ended.
to make matters worse i find that the nearest nokia service point is 60 miles away. i live in one of the largest connurbations in the uk, so i find that pretty poor!
This is common caused by something blocking the proximity sensor at the top of the display next to the "Nokia". If you recently installed a screen protector or a new case, make sure it isn't obscuring the sensor. Dust particles can also block the sensor.
i have the same problem persisting from a week :'( wats the solution.. i have the screen protector but its very thin and transparent plastic cover..
while making a call in lumia 520 my screen goes black, so i am unable to abort (cancel)/end the call till the receiver to whom i whish to make a call abort it.
the same situation was reported by John on June 2013. even after that if it repeats and no correction has ben taken yet, then why do NOKIA need R&D ??????????????
I am same problem. When making a call I can not hear anyone answer and sometimes my phone just restarts. I can't get it fixed and nothing has helped. very frustrating