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my nokia lumia 820 will download a music video but...

New Member
IronTexan56
Posts: 2

my nokia lumia 820 will download a music video but it won't play

What should I do??????????

Mobile Overlord
cjlim
Posts: 17,015

Re: my nokia lumia 820 will download a music video but it won't play

What format is the video? Only the following formats are supported. 3GPP formats (H.263), ASF, H.264/AVC, M4V, MPEG-4, VC-1, WMV 9. If the format is unsupported, you could try converting the file first. 

New Member
IronTexan56
Posts: 2

Re: my nokia lumia 820 will download a music video but it won't play

Mpeg-4

Mobile Visionary
garym11
Posts: 807

Re: my nokia lumia 820 will download a music video but it won't play

There are other codecs for mp4 files than the two supported. Just because it is mp4 does not mean it will play.

http://www.windowsphone.com/en-US/how-to/wp8/music/music-and-videos-faq