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nokia lumia 610 problem with outgoing and incoming...

New Member
sharifali
Posts: 2

nokia lumia 610 problem with outgoing and incoming call

Dear Sir,

 

I have bought a nokia lumia 610.But suddenly when i try to call any where & all of my in coming call my screen is going to dark & can't see any function or cut the line/can't talk with speaker & others.

 

Pls let me know what's the soluation.

 

Rgds/Sharif

Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: nokia lumia 610 problem with outgoing and incoming call

[ Edited ]

Hi sharifali,

 

Thanks for your post and welcome to the forum.

 

It sounds like you are either using a screen protector or a case which is covering the phone's proximity sensor. This will cause the screen to go dark and be unresponsive as long as a call is active.

 

You can test the sensor by dialing ##634# and when the diagnostic tools starts opening the proximity sensor test. You should see a yellow circle which will go green as you move your finger over the sensor which is to the right of the NOKIA logo on the front.

 

If you see a green circle right away the sensor is either blocked or defective. Remove what blocks it or visit a Nokia Care point for further assistance.

 

Hope this helps, let us know how you get on with this!

Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

New Member
sharifali
Posts: 2

Re: nokia lumia 610 problem with outgoing and incoming call

Hello,

 

As per your advised I’ve already dialed ##634# and gone to Proximity but there was no yellow circle. Also found direct green circle & there showing Detected only.But not getting any soluation. Still when I push call button for outgoing call &  receive button for incoming on that the screen is going to dark and before disconnect from the another side I am failure to disconnect from my set or failure to use speaker phone and others option.

 

Need your urgent solution.

 

Rgds/Sharif   

 

 

Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: nokia lumia 610 problem with outgoing and incoming call

[ Edited ]

Hi sharifali,

 

 

If you see a green circle right away the sensor is either blocked or defective. Remove what blocks it or visit a Nokia Care point for further assistance.

 

 

Kosh

Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Registered Member
adrasha
Posts: 1

Re: nokia lumia 610 problem with outgoing and incoming call

Sorry, today i brought nokia 610 and as far as you concerned i couldnt blocked the proximit green. Need urgent solution.

Registered Member
gocats
Posts: 1

Re: nokia lumia 610 problem with outgoing and incoming call

i had a problem with incoming calls .turned bluetooth OFF problem fixed.good luck