Search Discussions:
Showing results for 
Search instead for 
Do you mean 
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Re: N9 dont detect headphone in/out

Contributor
corkdk
Posts: 5

N9 dont detect headphone in/out

After update to PR 1.1 my headphones are not detected automatically anymore, when plugged in and out.

If I want to use them, I need to plug them in and reboot the N9.

When done, I have to reboot in order to use the loud speakers instead.

Any idea how to fix this?I have tried re-flash and reset.

Please use plain text.
Ex-Moderator (Retired)
Sheldrick
Posts: 1,267

Re: N9 dont detect headphone in/out

[ Edited ]

Hey Corkdk, Welcome to the Nokia Forums!

 

Have you looked inside your N9 audio jack and checked that it has no dirt or particles lodged in the jack that could distrupt connection, try blowing into it to get anything out.

 

If its still not working, you will have to take it to your local Nokia Care point as this is a hardware issue and you will need a specialist to diagnose the problem, and they will be able to fix it for you.

 

Best of luck! I hope this helps, please get back to me if you get it working again.

 

Sheldrick

Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!
Please use plain text.
Contributor
corkdk
Posts: 5

Re: N9 dont detect headphone in/out

Hi Sheldrick,

 

Thank you for your reply. I have tried cleaning the jack, however with no result.

 

I dont think it is a hw problem, i think here is a module error in either ALSA or Pulseaudio.

 

When in alsamixer via devel-su - i can see the headset levels if i have booted the N9 with the headset plugin in. Also music player pauses if i unplug the headset duing playing a song. So ALSA is sending the information. However ALSA dont tell the device to re-direct the music to the loud speakers.

 

I have contacted my local Nokia Care in Denmark, and are awaiting their reply or guidance.

 

I will continue the search for a solution, and revert IF any solution :smileywink:

Please use plain text.
Contributor
corkdk
Posts: 5

Re: N9 dont detect headphone in/out

Additional, if headset is plugged in duing boot. And after that, with headset plugged in I receive a SMS or call, the sound will go out in loud speaker.

 

But if i then unplugs and answer the call, the caller can not hear my voice. However my voice go out in the "earspeaker" istead.

 

Hope above is clear, and I am very sure this is a sw bug now.

Please use plain text.
Contributor
corkdk
Posts: 5

Re: N9 dont detect headphone in/out


corkdk wrote:

Additional, if headset is plugged in duing boot. And after that, with headset plugged in I receive a SMS or call, the sound will go out in loud speaker.

 

But if i then unplugs and answer the call, the caller can not hear my voice. However my voice go out in the "earspeaker" istead.

 

Hope above is clear, and I am very sure this is a sw bug now.



Hi Sheldrick,

 

I gave up.

 

Even after a "devel -su -" / "apt-get remove a*" and a warm reflash, it didn't work.

 

I have now send the phone for rep, and will revert if they discover something worth sharing.

 

Thank for the support.

Please use plain text.
Registered Member
noxplague
Posts: 3

Re: N9 dont detect headphone in/out

I also have this issue with some Razer Moray headphones.  The only headphones that seem to work are the included ones.

 

In a case of the completely bizarre, I also have the Nokia Lumia 800 and those headphones, which look identical to the N9 ones, do not work with the N9.

 

Is this a known issue?  Is there an adpater that makes every headphone work etc?

Please use plain text.
Advisor
myN9rocks
Posts: 15

Re: N9 dont detect headphone in/out

i am having the exact same problem as the OP. Unfortunately in in Ireland and bought the phone from expansys so cant just return it to a Nokia centre.

the phone works no problem when headphones are plugged in and phone is rebooted, but then i have to reboot after to get loudspeaker to work.

have i just wasted €600 on a phone ? Really frustrated about this.
Please use plain text.
Advisor
myN9rocks
Posts: 15

Re: N9 dont detect headphone in/out

@plusman. This is not exactly true or in this instance the same thing.

I have three sets of headphones, couple desingned for iDevices (seiheisser, slipsch, skullcandy) all work without problem if the phone is booted up with the headphones plugged in, but if doing that then the loudspeaker won't work on the device at all.

Likewise when booted normally even the Nokia headphones bundled will not work with the device at all.
Please use plain text.
Contributor
corkdk
Posts: 5

Re: N9 dont detect headphone in/out

[ Edited ]

I have received my N9 again after i sent it in to be fixed.

 

All Nokia did was to make a software update and didn't even bother to test it. I have testet it with 6 different headphones, where 4 of them was working before my update to PR 1.1.

 

I have now got BT headphones, and here the N9 guts the music.

 

Looking much forward to PR 1.2

Please use plain text.
Advisor
Posts: 29

Re: N9 don't detect headphone in/out

Same situations here, only the included headset works, N9 doesn't detect my other headsets.

Please use plain text.
Advisor
myN9rocks
Posts: 15

Re: N9 don't detect headphone in/out

^ As I say, mine wont recognize even the included headphones at all. :-(

 

 

Please use plain text.
Advisor
Posts: 29

Re: N9 don't detect headphone in/out

Update, I found some that will work, so N9 probably just doesn't recognize certain head plugs.

Please use plain text.
Technical Expert
michaels
Posts: 8,532

Re: N9 dont detect headphone in/out


myN9rocks wrote:
i am having the exact same problem as the OP. Unfortunately in in Ireland and bought the phone from expansys so cant just return it to a Nokia centre.

the phone works no problem when headphones are plugged in and phone is rebooted, but then i have to reboot after to get loudspeaker to work.

have i just wasted €600 on a phone ? Really frustrated about this.

All Nokia phones shipped to and sold in any country of the European Union plus Iceland, Norway, Switzerland and Turkey are covered by the European Limited Warranty, which means that warranty repair services are available in all of those countries, even those where the model is not commercially available.

 

Software repairs can be carried out as normal in any of the above-mentioned countries, but customers should be aware that hardware repairs may experience longer than usual turnaround times because spare parts might not be held in stock in countries where the device is not officially offered by Nokia.


Nokia Lumia - the fastest growing smartphone

If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Please use plain text.
New Member
ennetti
Posts: 1

Re: N9 don't detect headphone in/out

I have the same problem. If I boot with the headset inserted, audio and voice come in and out only through the headphones. If I boot without inserting the headphones, audio and voice come in and out only through the phone mic and speaker. I'm currently living in Italy, but I've bought the N9 in Singapore after someone, there, has stolen to me my previous phone. Can I have the opportunity to access in any way to the Nokia Customer support from Italy ? Or, if this is a well-known software (?) issue, it will be fixed in the next PR1.2 ? Thank you to everybody for any help you will provide to me !

Please use plain text.
Registered Member
Damoleon
Posts: 1

Re: N9 don't detect headphone in/out

I had the same issue since pr1.3

Check the page 7 of this thread : http://talk.maemo.org/showthread.php?t=80006

there's a deb file that installed a small app.

It won't fix the issue itself but give you the opportunity to switch manually headphones/speakers. So no need to reboot anymore :smileyhappy:

It worked on my N9 16 Gb

Please use plain text.
New Member
Benice
Posts: 1

Re: N9 don't detect headphone in/out

I have recently bought a Nokia N9 and experienced the same problem. I tried several headphones, some of them worked. The difference was the 3.5 mm jack plug - those which worked had 2 rings, those which did not had 3 rings - see attached (white worked, black not). Hopefully this might be a general solution, not a specific just for my phone.

Peter

Please use plain text.
New Member
Posts: 3

Re: N9 don't detect headphone in/out

I have two N9s. The original headphones worked great until I bought the original N9 TV cable (one of the last still available, I think) and tested it on the two devices. Both N9s stopped identifying their headphones (with similar 3.5 mm plugs as on the TV cable). I tried the app mentioned on this forum above but it did not help. I could only listen to music with headphones that have no mike (3.5 mm plug with one contact less). - Later, I cleared the phones (Settings > Reset > Clear Device) for an other reason with the consequence that now the headphones work as they should. I will not use the TV cable after his. Clearing your phone deletes all your data of course but might be useful to do after years of installing and unistalling various stuff. 

Please use plain text.