[jeremiahn]

Hi wdeny,

If your email provider is not Gmail, Yahoo, Ovi Mail or Windows Live, and if you are using an IMAP server that does not have IDLE enabled, then Nokia Messaging will not synchronize email to your device in near-real time.  If your email server does not meet that criteria, then by design, you should expect to receive email every 15 minutes unless you have changed any of the sync settings within the Nokia Messaging client.

Also, if you are using an E75, then it's quite possible that you are not using Nokia Messaging to synchronize your email.  You very well could be using the native protocol which is a direct access connection directly to your mail server.  If you are using the native protocol, near-real time synchronization is not available for that solution, only timed interval is.  More information about this functionality is available in the FAQ section of www.nokia.com.

Thanks,
Jeremiah

Message Edited by jeremiahn on 16-Jun-2009 09:59 PM

[sanjaymehta]

I recently upgraded my E71 firmware to the latest version, and the Nokia email/messaging client disappeared. Reinstalling, and all the fun of trying to figure out how exactly this thing works is back.

This time, Email setup wanted to help me add settings to the good old (reliable) email client. No pretty GUI for me.

Then I remembered an experiment from the past. SMS provisioning! And hey presto, I'm back, kind of, where I started from. (This means that instead of downloading the client directly, you login email.nokia.com and give them your cell number to push an SMS with a URL. That magic URL will partially contain your user info.)

Still can't get my custom domain back onto Nokia Messaging. I've figured out why though. When you give Nokia's servers your email id, they go do an MX lookup in DNS and assume that record is your imap server. Which isn't always true.

Which leads us back to why Nokia won't let us set up our own imap/smtp settings in the configuration step? What's with the over enthusiasm to help, eh?

[jeremiahn]

Hi sanjaymehta,

Thanks for the feedback.  The SMS provisioning process you alluded to is happening because you're in a country that has not officially launched the Nokia Messaging service.

As for the custom domain issue, you'll need to contact Nokia customer support to get that auto-detection issue permanently resolved.

Thanks,
Jeremiah

[psheldrake]

The latest from the Google forums is that you can't sync Google calendar with the E75.  E75 GMAIL FAIL!

But what amazes me more than this fact is that Nokia appears to have no grasp of social media.  I addressed an open letter to the UK Marketing Director, Nokia, inviting him to meet so I can share my social media expertise with him, but nothing.

The most basic rules of social media are simply be responsive, be open, be honest.

I've had responses via Twitter and on this forum, but of the nature that could be described as "not my job mate, sorry". And all we need is one of the following for Nokia to graduate to being open and honest:

1. A statement that you can't sync Google calendar with Nokia's most advanced messaging phone, possibly accompanied by a "but we're working on it and will get back to you in July with our progress"

OR

2. A clear unambiguous statement that sync'ing with Googles services is easy, with an accompanying "how-to" guide for the thickies like me!

Nothing else is acceptable. 1 or 2.  Now watch this space with me!... 

Message Edited by celandine on 17-Jun-2009 05:45 PM

[msn2002]

the only comfort i am getting from this thread is knowing i am not alone. which shows how terrible Nokia is really.  have E75 (which does not come cheap) and i could not get my latest mail -- it's always behind one, two, three days, depends on its mysterious whi. why today it even just skipped all mail after today until 2007! it connects then disconnects in two seconds flat everytime! Nokia, this is ridiculou. you are apparently aware of the problem and yet you do not respond. you will be the next firm to fold if you don't do something about this and other problems. a smartphone must operate smart! it cannot be smart if it is so troublesome to get email on it, something so painless and worryfree through other phones (my husband has Blackberry and he couldn't understand how my E75 could be so dumb!). i have tried so many avenues i have given up. i will spread the word on this to warn friends about the wall they will crush int... if you don't offer a fix asap. touting E75 as a smart-biz-phone when it cannot even do email (gmail) is false advertising.

[msn2002]

mr. Davies, if it's that simple then this and the other posts wouldn't be here. this does not work. when i open my gmail, it connects then disconnects in 2 seconds flat. it never shows the latest mail and does not appear to do anything really except show mail at least a day or two late. that is horrendous given that this phone is supposed to be a smart business phone. if i really on E75's email for keeping on top of business, i would be out of business by the end of day. i cannot keep missing mail like this. Nokia E75 is not a smartphone if its email feature is so dumb. a feature many other phones do so effortlessly (my husband has Blackberry, his happy third).

[sanjaymehta]

Jeremiah,

I'm in India, and the local Nokia shops who demo-ed the E75 to me were more than willing to try to configure Messaging for me, but I'd rather do it myself.

I have figured out how to get my custom domain working though. In case it helps someone else, the trick is to get messaging working with gmail and/or yahoo first, and then add the custom domain from the phone client. (The website behaviour is different and it will not work.)

The trick (as others have pointed out elsewhere) is to mispell your custom domain while adding it on the phone client. After a brief timeout, the settings client will ask you for the required info, whereupon you can correct the misspelling, and provide the correct server/port settings. 

Now that I know that Nokia engineers are reading this, I'll make my pitch for having this "expert" option enabled in the next release of the client. The current workaround is just pathetic.

[jeremiahn]

Hi sanjaymehta,

Are you sure you're using Nokia Messaging, and not the direct access connection (native protocol) to sync your custom domain email?  To confirm this, open up the Email client, click Settings, select your custom domain email account and tell me if you see Account Settings?

Thanks,
Jeremiah

[sanjaymehta]

By Email client, I assume you mean the GUI based client installed from email.nokia.com (via SMS) with the big red @ icon. No, I can't see anything similar to "Account Settings."

Email->Settings->custom domain shows the following options:

Email address

Email password

Mailbox name

My name

Include signature

Signature

Read Status

The version number from Options->About gives me

Product Version 5.1

Build: 9.5.1.64 (main)

[jeremiahn]

Hello all,

Thanks for providing so much feedback about this Google Sync situation, we appreciate it!  Unfortunately, Google Sync is not supported on the Mail for Exchange client.  We are able to get Google Sync working on some Nokia devices via Mail for Exchange, but we are certainly aware that it doesn't work on the E75.  We struggled long and hard to come up with a way to get Google Sync working on the E75, but we couldn't come up with a workaround for the problem.  We apologize for any inconvenience this has caused.

Thanks,
Jeremiah

[wyko]

And that is it? There is no way we can expect an solution for this problem in the (near!) future? That would be very dissapointing, to say the least. Syncing with Google calendar is something I would very much like to be able to do on this phone.

[psheldrake]

I am delighted Nokia has joined in this thread as I'd asked, but for the life of me, and probably because I've been a Nokia fan for eight years, I hadn't expected Nokia to admit that even they can't get their most advanced messaging phone ever to sync with one of the world's most popular selection of services - Google's mail, calendar and contacts.

It really does seem that all Apple has to do after two years with the same phone is tick the processor up a notch and finally add video to remain so far ahead of the pack.

I've wanted the E75 since seeing it at Mobile World Congress this February. I specifically wanted to work with the Google Apps services, and I was assured in the Nokia shop that this would be a walk in the park for this phone. Alas no, no, no.

But that's not the only problem with this phone. Today I wanted to send a text to my Dad, "Happy Fathers Day". Now my E75 has actually started searching through my contacts (didn't do that for the first two weeks), I found and selected his name, selected to send a message, and.... nothing. No response. Nada.

Just very poor software.

I will be submitting the thread here to Carphone Warehouse tomorrow and demanding that I be able to return the phone as not fit for purpose. Sad day for Nokia if you ask me. They may have opened up Symbian, but they need to get developing it very quickly if they are to keep Symbian in the smartphone game at all. And train their shop staff on the possible and impossible.

[msn2002]

i am telling everyone asking me about phones, esp those curious about my new E75, about this thread. the message is stay away from it and stay away from Nokia altogether. the phones are dumb (released as smart but can't do email, which is a breeze to many other phones), and the service is fantastically idiotic. no one has provided any answer (never even bothered to answer) and it seems Nokia has no solution and does not seem to care about people having problems with their phones. this company will fall and fold soon enough because of this and because many people are cacthing on.

[adityasinghvi]

My problem with the E75 is simple. I don't have Nokia Email Service aka Nokia Messaging on my E75. Sure it's preinstalled and all that. But how in the world am I to access it? I can't find it at all! I've been using it on my N82 so I know how the icon looks and how the application works. But I just can't find it on the E75. Everytime I want to configure my mailboxes, I am taken to the native client which honestly is extremely unfriendly and buggy might I add!

Secondly, if I try to install it on the E75, it say that it has found an incompatible version of the application and must be uninstalled for the 'latest' version to install and I have only one selection that I can make "OK". If I go to Nokia Messaging site directly through my phone, it says I am running the latest version.

I don't care which version I'm running right now. Could someone please tell me where is the Nokia Messaging icon hidden if it is! I need to be using the Nokia Messaging feature and not the dumb buggy native client.

I have attached a few screenshots also for better understanding. By selecting any of the icons and buttons in the UI, I'm directed to the native client. If I go to Settings --> General -->Email and Email key settings, I am directed to the native client! I want to use Nokia Messaging. How do I get that on this phone?

An extremely frustrated E75 reviewer!

--

 Aditya Singhvi

www.adityasphones.wordpress.com

www.symbian-lifeblog.com

Message Edited by adityasinghvi on 22-Jun-2009 08:59 AM

[psheldrake]

adityasinghvi,

Welcome to the abysmal world of the E75's flavour of Symbian S60. I believe you are looking for the familiar Mail For Exchange (MFE) service, per the previous E series and available for the N series... well, the new Nokia Messaging service incorporates MFE and you can't install another copy.  Unfortunately, and most confusingly for Nokia's loyal users, Nokia doesn't really make this clear, so you appear to have wasted an equal number of hours of your life as I did.  Worse than that, Nokia chose to dumb the application down to the point where should you wish to do anything slightly advanced, you cannot or you have to do a workaround.

For example, it assumes things when you try and set up email with a domain it thinks it knows all about, like @gmail.com. In order to get to the settings you might want to tweak as an advanced user of a supposedly advanced smartphone, in order to stop it making those assumptions, you have to enter an email address into Nokia Messaging with an unrecognisable domain, eg, @gmailblahblah.com, and then change it back to @gmail.com when you've got into the settings.

Good luck.

[sanjaymehta]

Looking at the screenshot #1, the highlighted icon would appear to be the new Email/Messaging client.

I suspect you've ended up with a configuration where the service initially failed or timed out somehow and ended up configuring the native client as a default.

 Not sure if the following steps will work for you but this is what has worked for me in the past.

1. Uninstall Nokia Messaging using the Application Manager.

2. Reboot (power cycle) the phone

3. Uninstall Nokia Messaging's left over bits using the Application Manager

4. Reboot the phone.

5. Sign up afresh at the Nokia site: email.nokia.com with a working gmail id.

6. Ask the website to send you an SMS with the client download URL. This is important, and made a world of difference to me

7. Fire up the phone client. Hopefully the initial gmail id you specified in step5 works. Play with it.

8. If it works, start adding other email ids using the phone client.

9. For non gmail/yahoo ids, try the steps outlined here in my message #27 above.

Good luck.

Message Edited by sanjaymehta on 22-Jun-2009 05:51 PM

[jeremiahn]

Hello all,

We have good news regarding the synchronization of Google Contacts and Calendar on the E75.  Although Mail for Exchange does not officially support Google Sync, we have come up with a viable workaround for this problem.  There are many configuration steps involved, but we were able to get it working on our E75 devices.  The workaround for Google Contacts and Calendar synchronization on the E75 is listed below:

E75 Google contacts sync instructions using preinstalled "Sync" application:

1. On the E75, press the Menu key.
2. Select Ctrl panel.
3. Select Sync.
4. Disable everything except for Contacts.
5. Press Options.
6. Select New sync profile.
7. Press Start.
8. Enter the desired Profile name.
9. Press Next.
10. Select 1.2
11. Press Next.
12. Disable everything except for Contacts.
13. Press Next.
14. Type: contacts (all lower case).
15. Select Internet.
16. Press Next.
17. Type: https://m.google.com/syncml
18. Press Next.
19. Type: Google (capital 'G' is important).
20. Press Next.
21. Type in your Gmail username/email address.
22. Press Next.
23. Type in your Gmail password.
24. Press Next.
25. Press Yes.
26. Press Options.
27. Press Synchronize.
28. Select your internet connection.

Google contacts should now be synchronizing to your E75 via the "Sync" application.

E75 Calendar sync instructions using Mail for Exchange protocol via Email application:

1. On the E75, press the Menu key.
2. Select Email.

3. Remove the Mail for Exchange mailbox (if it currently exists).
4. Select New from the home screen of the Email application.

5. Press Start.
6. Enter a fictitious email addres that you know does not exist.
7. Press OK.
8. Enter a fictitious password for the fictitious email address.
9. Press OK.
10. Select Mail for Exchange.
11. Type in your Gmail username/email address.
12. Press OK.
13. Leave the Domain blank.
14. Press OK.
15. Type: m.google.com
16. Press OK twice.
17. Type in your Gmail password.
18. Press Log in.
19. Go to the home screen of the Email application.
20. Select Settings.
21. Select Personal information management.
22. Select Applications.
23. Select Calendar.
24. Select Calendar sync (this will enable calendar).
25. Go to the home screen of the Email application.
26. Select Settings.
27. Select Mail for Exchange.
28. Select What to sync.
29. Select Sync email (this will disable email).
30. Select Back three times.
31. Press Options.
32. Select Synchronize.

Google Calendar should now be synchronizing to your device via Mail for Exchange.

Thanks,
Jeremiah

Message Edited by jeremiahn on 23-Jun-2009 04:04 PM

Message Edited by jeremiahn on 23-Jun-2009 05:29 PM

[psheldrake]

Thanks Jeremiah. Just what we need to get debugging this thing. For the calendar sync instructions:

8.

I don't get step 8 on my E75

10.

You have to select Corporate before MFE in step 10

14-18.

Steps 14-18 are all fields on the same screen for me with no pressing of "OK"s

Then I'm asked to select "email only", "email and data" or "Help to select". I selected the second option.

Then I'm asked how I'd like to synchronise "merge", "replace" or "Help to select". I selected the second option.

Then I'm told "Email setup complete" and hit OK.

21.

There is no such option "Personal information management". Options presented are "Global settings", "Mailbox", "What to sync" and "When to sync". I picked the third of these but was only given the option to sync email, and not calendar.

No idea where to go from here. Regards, Philip.

[jeremiahn]

Philip,

These Calendar steps work perfectly on our E75 device, so it sounds like you have a different firmware installed on your E75.  What version of firmware and what version of Email client is installed on your device?

Thanks,

Jeremiah

[psheldrake]

Didn't think to look. The phone has only be out a month... is there an upgrade already?!  Software checker tells me "Your device is up to date". Device manager reports...

Software version 100.48.78

Custom version 100.48.78.204.04

Model E75-1

Type RM-412