I agree butterbeanmash - they are totally out of their depth.
Guess what? You know how nokia keep telling us to change the password to "solve" this problem? Now email.nokia.com is DOWN and careline can't tell me when it will be up again. When pressed, they 'sigh' audibly. This total lack of interest and professionalism from the company is shocking. Meantime, no emails of course and are they going to cover the cost of the package I have with my service provider for this? Nokia needs to WAKE UP and be held accountable.
I have the same problem with the nokia messaging and my hotmail account. It does not sync anymore and I have never changed my username and password. I checked with the nokia careline and they are totally clueless.
I tried to delete my account, reinstalled the nokia messaging from Nokia's website and also directly with the 3G connection on my phone, tried to update my password, checked all the settings again and again .... and it's not working.
(it was all OK for about 2 months, and it stopped working all of a sudden. This is very annoying and is a waste of time.
I was hesitating between a N86 and an I-Phone .... next time I won't buy a Nokia product anymore. Had too many problems
with the N86 (sent it back twice to Nokia repair : Camera was not working, slide was not working properly, ... software problems, .... too much !!!)
Now I'm giving up and I'm going to sell this mobile mess called N86.
Thanks for all the comments (at least I saw I'm not the only one having this problem with Nokia-Hotmail).
To be fair, mine's been working since I posted my complaint earlier.
The key seems to have been changing the passwod on the Nokia email site rather than on my phone (which also worked, but very temporarily).
Could've been co-incidence too.
We are actively working on resolving this, and some interim fixes are posted in this blog post. We apologize for the problem.
Nokia Messaging Team
17-11-2009 11:20 - edited 17-11-2009 11:21
There is nothing posted on the link in your message.
Please provide the correct link.
NM is still not working.
The link seems to work when I follow it, is the website being blocked by a firewall?
Once the instructions are followed, the service resumes and has been working ok since Friday evening in the UK.
Hi Nokia Staff
Still I can not use my hotmail in Nokia Messaging Servis.And As I understand from this forum pages, You couldnt solve this problem. Do I misunderstand due to lack of my english???
If so anyone can send me private email about what I can do ? firstname.lastname@example.org
Download and use free SEVEN Pushmail. They are struggling with MS Hotmail/Live "moving target" for a last couple of weeks too, it is defenetly MS related issue. But seems like they react to issues much faster than Nokia email team. With SEVEN you get issues resolved the same very day. However, their interface sucks comparing to Nokia's. But they are more reliable. So I have both on my phone Nokia for weekends and SEVEN for work.
Hope it helps.
what about for an E71. How do i resolve the problem? Your link didn't specify E71. Also, which screen do you go to options from? the nokia messaging screen?
My Hotmail account has stopped working on my Nokia E63's Nokia Messaging. My Gmail account works there without any problems but I stopped receiving new messages on Hotmail.
Is there a problem with Hotmail's servers?