[occilo18]

Hello,

When I try to log in nokia ovi e-mail, I always get this error :

"Your account is locked."

It's not a matter of time as written in this webpage :

http://support.ovi.com/osc/en_GB/service/get_a_nokia_account/faq/FA135206_en_US?no_session=true

I always get the error even if I don't try to log in during several days !

And also I know I use the good name & password because if I use a wrong password I don't have the "Your account is locked" error but another one (which is "Either the email address / username ... ... or password was not recognized.")

My ovi e-mail adress is occilo@ovi.com

Thanks.

[petrib]

See the "Contact us" link on the upper right on this page.

Click it and call your nearest/local Nokia Care (customer support).

[occilo18]

Thank you for the idea of reaching Nokia Care (customer support) but I don't understand why I have to do this...

My e-mail adress worked well before and i haven't notice any problem.

[petrib]

---

occilo18 wrote:

Thank you for the idea of reaching Nokia Care (customer support) but I don't understand why I have to do this...

My e-mail adress worked well before and i haven't notice any problem.

---

You should do that in order to get Nokia's customer support personnel to help you. This is a user-to-user support discussion forum, and if fixing this requires that Nokia does something on their side, they will only learn of your problem if you contact Nokia Care directly.

[occilo18]

---

petrib wrote :

You should do that in order to get Nokia's customer support personnel to help you. This is a user-to-user support discussion forum, and if fixing this requires that Nokia does something on their side, they will only learn of your problem if you contact Nokia Care directly.

---

Thank you for answering me, petrib. But, even if I understand that I have to contact Nokia Care directly, I wonder why they locked my account without any prior given notice nor any explanations.

I seriously think that I have better to move to another e-mail provider like g-mail which seems to be more reliable. I don't like spending time with hotline and stuff like this for unknow reasons.

And yes, since my last post here, I contacted Nokia Care via e-mail (web form, in fact) and then didn't answer me as of today.

Best regards,

Occilo

[petrib]

Someone else might have attempted to log in to your account too many times, or you yourself (if, e.g., you've mistakenly tried to use the wrong password, or remember the username incorrectly for some reason or by accident).

If Nokia Care does not respond to email fast enough, use the phone number and call them to speak to a live Nokia support person directly.

[Raoul_Duke · Accepted solution]

Hi Occilo18,

Firstly let me welcome you to the Nokia discussion forums.

I have just checked with the Nokia French team and you email has been received and a response was sent out on the 13th January., have you received this response?

Here is a copy of the response which was sent out on the same day you sent your email.

"Dear Mr. Occilo,

Thank you for contacting Nokia Customer Services.

In regards to your Nokia account, I understand that there had been some problems with logging in due to our server being down.

But as you pointed out that this has been for several days, let me contact the specialised team in order to find out what is wrong.

Can you please provide the following information in your next email? :

Your email or username
The exact error message that you are getting when you try to log in

Can you also try to change your password and then try to log in again?

Looking forward to your response,

Kind regards,

Manaliny

Nokia Customer Care

0 811 004 567"

If you can please reply to this sent by the customer care team with the additional details which are required our French team will escalate this for you to get in order to get issue resolved.

Kind Regards


Raoul_Duke

[langenibn]

i tried several times logging in sa ******************** used correct password it no helping. 1Account locked,error massage enter password ,several times

* Note; removed private information, it is not advisable to post this information on a public forum.

[mamakea]

My ovi accnt is lockd pleas unlock it

[pythonista]

It seems that if you are logged into Yahoo mail (on any computer/phone) you will not be able to log into Nokia. They share some kind of infrastructure so you are locked out. Its a pain and took me months to find out that was the problem. It worked for me,. may not apply to you, but if it does... log out of Yahoo before logging into Nokia.

[67user]

You are right! I had to log out from hotmail in order to login to nokia/ovi. wierd..

[Musa30583]

Hello, i also have a problem accessing my nokia account. My son accidently deleted my account not knowing that he was terminating my account. I tried accessing it and it says 'your account has been locked'. Will you please help me? 

* Note; removed private information, it is not advisable to post this information on a public forum.

[Kosh]

Hi,

Thank you all for your feedback.

These forums are a user to user support platform and as you probably understand your cases need to be handled by Nokia Care directly. You can contact Nokia Care through phone,mail or chat (where available) through this link.

Hope this helps,

Kosh

[Charithz]

My locked username is [removed username] and that account is vital for a recovering of a password of a blog of me .... Every time I try to log on, it says "your account is locked" . Please try to help me .

My phone number is also invalid now . I don't understand what to do . I'm int a big trouble because of this Account lock . There is no way given to recove my password or my account by answering the security question . How to recover by answering the security Question? Please contact me and hel ....................................... 

*note; removed private information. It is not advised to share this on a public forum.

[Kosh]

Please see this post

[ebeneza]

my ovimail is locked, pls unlock it, i took my phone for software upgrade, wen it came bek my ovi mail was locked, i tried 2 change the password 3 times nd it didnt work, nw i tried 2 open a new account, its active, but i cnt afford 2 loose the old 1

[desmonbenny]

please My Nokia Email Account Is Locked Please Unlock It I Have Changed The Passowrd And Still It Dint Work This The Account XXXXXXXXXXXXX@ovi.com

Moderator's Note: This post was edited and the email address was removed. Please do not publish personal information in a public forum.