I've got a Nokia N8 which was working perfectly fine with Mail for Exchange, but recently has got the annoying habit of deleting all the messages from my inbox and moving them all to the deleted folder.
The only thing I've done differently as of late was in linking my hotmail account to my other phone which was a E5.
I've unlinked and deleted the account from the E5, but about once a day, I will check my MFE on my N8 and all messages have been deleted to where I will moved them back from Deleted to the Inbox.
It seems like it will be fine for a couple of hours, then it will delete them.
I've removed the mailbox and reinstalled, but it keeps happening.
I'm about ready to flash to 11.05 and back to Anna again.
Solved! Go to Solution.
30-07-2012 21:41 - edited 30-07-2012 21:42
Same here. Started maybe on July 22 or shortly after.
All emails from inbox moved to deleted items.
Had to go through 100's of mails to get the ones back that I wanted to keep.
Now I move them to a folder.
Until this is fixed, or until I finally move completely to Gmail...
I did not (and probably will not) install the 'Microsoft Apps' that are now available as update.
What I did in the meantime is create a hotmail inbox and not a MFE mailbox and migrate my account into the hotmail inbox.
This isn't a solution since my MFE is linked to my hotmail calendar.
Gmail for me did not get along with MFE so I went with Hotmail, which I like better for my needs anyways.
It was all working perfectly, and now this inconvenience. Like my Nokia, but it's a little aggravating.
31-07-2012 4:54 - edited 31-07-2012 5:02
@fefrie and all:
It's the same behavior in my Hotmail Mail for Exchange on N8 with Anna.
Yes, something has changed recently on the server side.
I only use the N8 and a web browser to access the Hotmail inbox.
This is something for Microsoft to sort out IMO.
Thank you for your messages and comments!
Even though it is likely that this issue is caused by changes made to the Hotmail server side, I have forwarded this to our technical team who will look into it. We will let you know as soon as we get some information.
I too am having exactly the same issue (Nokia N8 with Exchange ActiveSync) from around 20th July Unfortunately the first time it deleted my mail, it was from one month previously to 13 months previously, so I didnt notice this at first. By the time I noticed, it seems that all my missing mail had been permenantly deleted/purged from my Hotmail account.
I reinstalled Exchange ActiveSync but the problem remains and all my mail was still being periodically deleted, though at least I am now aware of it and was able to manually recover my deleted mail. However, the fact that I have now lost one years worth of email is totally unacceptable. I have also raised this issue on the Microsoft Answers forum and have switched back to using the Nokia Mail app for my email.
Thanks you all for your feedback, this is currently being investigated although early indications are this is an issue with the hotmail back-end server and as such there is nothing wrong with the AES client on your phone. I will post any further information we receive on this in this thread when it becomes available to share with you all.
Hope this helps,
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!
Not only does it delete all the messages in the inbox - all the sent items are also deleted!
The deleted sent items cannot be restored, can they?
As a loyal Nokia customer, trying to keep my head up in the "fight" against other smart phones, I can't believe this is happening. Major setback and very annoying!
k_dueholm my (remainlng) Inbox and Sent emails that were recently deleted were recoverable by logging into Hotmail using a web browser, and moving back the items from the Deleted Items folder - though this of course it was fiddly seperating Inbox and Sent mail. I also recovered some of my mail by selecting the Deleted Items folder and then using the Recover Deleted Mail option at the bottom of the page. However, I believe that tthis option only works for mail 'deleted' in the previous 5 days so you have to be quick. Unfortunatlely, the vast majority of my missing mail has not been recoverable using any method so far.
flotron posted this temporary workaround in the other thread:
"I think i found the problem.. (i think i said)
For the moment no deleted messages in about 2 days, the workaround:
It seems that using Nokia and WLM at the same time makes some conflict
I hope this will solve the problem. Now from computer i'm checking my emails from the web client"
I was using Outlook as my other client, but I guess the conflict with Exchange ActiveSync was the same
I haven't used WLM for months, only the web version.
I stopped using MfE and use the IMAP version now. But this workaround doesn't give me my lost mails back nor can I see my calendar. Very unsatisfying.