[irritated_user]

Hi, if you entered this thread, you are probably another victim of the SMS sending/receiving problem that is plaguing some of us.

We have sent our phones in. We have done countless resets. We have reinstalled our firmware numerous times. We have tried every single method to find a solution, but to no avail. Let's face it... we've got a lemon set. We have had enough of "we have done tests on your phone and there's nothing wrong with your phone".

I'm compiling a list of users here who are having this problem so that we can make ourselves heard better. Pls add yourself to the list below. I will be contacting you thru your PM.

List of users with SMS problem
-------------------------------
1) irritated_user, Singapore, E61
2)
3)
4)
5)

[petrib]

What "SMS problem" are you talking about, exactly?

If you're talking about the slow sending of SMS after a while, then there's a fix ("SMS Accellerator", which has been there since mid September last year) on the http://www.nokia.com/support pages for the E61.

In addition you can update the phone software (firmware) to a version with the fix: http://www.nokia.com/softwareupdate

If you're talking about some other "SMS problem", it might be a good idea to describe it so that people know what you mean.

[irritated_user]

Hi petrib,

Thanks for the reminder. I should have made myself more clear on what I was referring to.

Basically, some of the E61 and E61i users are unable to send and receive sms. It is not the same problem as the slow sending of sms that can be rectified by installing the SMS Accelerator. In addition, the problem we face doesn't get solved by installing the latest firmware. It happens even when our phones are installed with the latest version. You can read more about it here.

(Sorry, have challenge posting the link. The link is called "E61 SMS keeps failing" found at the 2nd or 3rd page under Messaging, Email and Browsing.)

I've done checks and realise I'm not the only one facing this challenge. This thread seeks to gather those with similar problem so that we can discuss and determine the way ahead.

Once again, thanks for highlighting the confusion.

Message Edited by irritated_user on 01-Aug-200712:07 AM

[eng60340]

count me in.

i have a e61i and have sms problem.. can't send nor receive after a while.
have been to service centre 4 times already.
i have the latest firmware since 8 aug 2007.
but the e61i is still faulty.

i have reported my problem here:
/discussions/board/message?board.id=communicators&message.id=5023

other users that have these problems include:

dencar e61i
/discussions/board/message?board.id=messaging&message.id=5067

waiyaki e61
/discussions/board/message?board.id=messaging&message.id=5067

anti_knowkia e61i
/discussions/board/message?board.id=messaging&message.id=5119&view=by_date_ascending&page=2

giraph27
/discussions/board/message?board.id=messaging&message.id=5119#M5119

interestingly... most of these users are from singapore...is there something wrong with the singapore firmware ??

Message Edited by eng60340 on 25-Aug-200705:44 AM

[irritated_user]

Hi,

I've been to the Nokia service centre just as many times, or even more. I have lost count. Anyway, I managed to convince them to change a motherboard for me (which is as good as giving me a new phone) but surprisingly, the problem appeared again soon after. It makes me ponder if the problem could be due to our settings. Perhaps a combination of settings might have triggered the problem? Below are some of my settings, perhaps we can do some comparison.

Service provider: Starhub
SIM card: 3G
Connection: GSM/UMTS
Active Standby: Off
No. of msg stored in Sent folder: 30
Message validity: 24 hr
Use of bluetooth headset: Yes

Regards

[eng60340]

Service provider: M1
SIM card: 3G
Connection: GSM/Dual band...
Active Standby: On
No. of msg stored in Sent folder: 555
Message validity: 24 hr
Use of bluetooth headset: No (switched to normal wired earpiece.. problem still reoccurred ! )

Message Edited by eng60340 on 26-Aug-200709:21 AM

[fenton]

I'm having what sounds like the same SMS problem here in the US. My service provider is AT&T.

None of the US service providers are supporting the E61i, so you probably won't get a lot of reports from here. However, I understand that there are two other users at my company that have experienced the problem as well.

[bozo]

Guys,
Please count me in - i had same problem since 2 weeks ago. I bought the stuff at batam 3 months ago with singapore Pte. Ltd warranty. I moved to Jakarta for new post. I really dont know how to solve this. I really want to throw away this stuf as he made me like stupid when my bosses try to sms me and he felt that i never reply it.

[bozo]

---

31-Jul-200704:11 PM
irritated_user wrote:
Hi, if you entered this thread, you are probably another victim of the SMS sending/receiving problem that is plaguing some of us.

We have sent our phones in. We have done countless resets. We have reinstalled our firmware numerous times. We have tried every single method to find a solution, but to no avail. Let's face it... we've got a lemon set. We have had enough of "we have done tests on your phone and there's nothing wrong with your phone".

I'm compiling a list of users here who are having this problem so that we can make ourselves heard better. Pls add yourself to the list below. I will be contacting you thru your PM.

List of users with SMS problem
-------------------------------
1) irritated_user, Singapore, E61
2) bozo, Jakarta, Indonesia, E61i
3)
4)
5)

---

[normaali]

I have this exact problem with my E61. A few days ago I noticed that I haven't received any SMS messages for three days and all my "sent" messages were still in the outbox.

The Nokia Care gave me instructions to format my phone, which seemed to help, but again, last night only part of the messages sent to me managed to reach my phone. In the morning I had to re-format.

Nokia is well aware of the problem since their staff has had it as well. I'm just wondering if we will be kept in this formatting limbo till they release a new software OR will there even be a new software?

I was a total E61 fanboy till this moment

Eetu Pajala
Finland

[titanic]

I had mine problem too. Just today as it just won't ring whenever it receive an SMS. Hell I'm pretty **bleep** off as i missed a lot of important messages, about more than seven.

It does ring when there is a incoming call. But hell it won't ring when an SMS is received.

I'm seriously upset over this.



-Eric Tan
Singapore

[themorey]

ATT user in the US with the same problem. I've had the E61i for about 10 days and will only receive SMS sporadically, although it does not have a problem sending. I have spent many hours on the phone with ATT and they are sure its not their network. My coworker also has an E61i so I moved my SIM to his phone and everything worked great, which leads me to believe my phone is a lemon (as many of you have already stated).

I am also having trouble with the voicemail notification icon. It did not work at all until today and now it will not go away. It may or may not be related to the SMS issue but it can't hurt to bring it up.

[hasfdn]

I am also having this problem. It is driving me nuts!!!!

I have had my E61i since July. I currently have 450 SMS in the inbox and for the past week I have had messages stuck in the outbox.

Interestingly, if I connect the phone to my PC and look at the outbox using Nokia Phone Browser, I can't see the message.... even though looking at the phone's screen says otherwise.

I am in Australia, purchased it from a dealer here. Have the latest firmware... maybe it is a problem with the Asia Pacific software?

[normaali]

What Nokia advices to do is to
1. make a backup of your information on the phone with PC Suite.

2. If your firmware is already the latest version, format the phone by typing in *#7370#. Notice that this will remove ALL settings and data from the phone. The default for the code the phone will ask you next is 12345.

3. Check if SMS is working before you return any of the backupped data.

4. If the SMS fails to work after you return backup, reformat and try if the SMS continues to work if you only return parts of the backup.


Because of some unexplained reason my PC Suite couldn't return any of the Notes I had on my phone so I recommend you backup any of the really valuable data on paper by hand.

[fenton]

If we do this test, what are the next actions based on the test results? If, after clearing the phone, SMS doesn't work before restoring anything, then what? If it works initially but then fails when some data is restored?

If the problem occurs again with my new phone, I'd be a lot more interested in doing experiments like this if I knew that I could get the test results to someone in Nokia that can take action on it. We're also trying to get my old phone to someone who can do some root cause analysis; no word yet if we'll succeed.

[tj22]

Has anyone found a definitive solution to this problem? Does the reformatting option (message no. 14) actually work for anyone?

BTW On my phone I've discovered that I can send text via a MultiMedia message but not Text only! So it's still a pain because I can't simply 'reply' to a text.

List of users with SMS problem
-------------------------------
1) irritated_user, Singapore, E61
2) bozo, Jakarta, Indonesia, E61i
3) tim, Southampton, UK, E61
4)
5)

[eng60340]

List of users with SMS problem
-------------------------------
1) irritated_user, Singapore, E61
2) bozo, Jakarta, Indonesia, E61i
3) tim, Southampton, UK, E61
4) eng60340, Singapore, E61i
5)

---

for the record:

steps that i have done and have been proven NOT to work (problem will reoccur after that) :
after each reformat i have :

1) rekeyed in my data
2) stopped using bluetooth
3) changed my sim card
4) totally stopped using 3G
5) stopped using backup/synchronization
6) rekeyed in msg centre number
7) stopped installing software


that's at least 5 reformats already.( think i have probably formated over 20 times....)
in addition, i have been to service centre 4 times already
is that good enough for you nokia ???

i am current testing the phone without the external memory card....
e61i is a pretty good pda phone.. but if it can't sms reliably, it's not fit to be phone!


gah. i emailed nokia about the problem and got the reply below.
but the problem is that their solution doesn't work at all.

------------------

Thank you for emailing Nokia Careline.

In response to your enquiry, I would recommend that you check the "Message Centre Number" defined in your Nokia E61I. The "Message Centre Number" is essential to send and receive "Text Messages".

Therefore, you may follow the steps below to check the "Message Centre Number":

Select "Menu" > "Messages" > "New Messages" > "Options" > "Settings" > "Text Messages" > "Message Centre" > "Options" > "Edit" > "Message Centre Number"

Contact your network provider to obtain the "Message Centre Number".

If the concern persists, test your SIM card in another phone to determine if the issue lies with your SIM card or phone. Contact your network provider, if you find concerns with your SIM card otherwise take the phone and proof of purchase to your nearest Nokia Care Centre for an assessment. The technicians would rectify the matter if possible under warranty, as long as your phones meets all warranty guidelines.

Message Edited by eng60340 on 03-Oct-200705:11 AM

Message Edited by eng60340 on 03-Oct-200705:17 AM

[tj22]

Good news people. I've managed to solve this problem - well for me. I've found out that there are 2 Message Centre Numbers (well that's for O2). 1 is for PayAndGo and there's a different one for a Monthly contract. I changed mine, because it was the wrong number, and hey-pesto the thing worked.

So try that before anything else.

Good Luck

[fenton]

Glad that worked for you, tj22, but at AT&T's request I tried a lot of different message center numbers, and it didn't help me.

[themorey]

I was able to get my SMS to work by reformatting using the process explained above, except that I did not restore my data from the backup. As long as the SMS is working I can just rebuild the phone the way I had it.

Unfortunately my voicemail notifications are still active and will not go away. I may just accept that and move on.