2012-07-16 7:52
My social apps in Nokia Asha 303 got corrupted and I cant find a download replacement. Aslo I'm not able to upgrade to a higher OS unlike other Asha models! Please help
2012-07-16 14:45
Hi Tommass2012,
Welcome to the Nokia forum.
You will be able to update or reinstall your phone's current software with Nokia Suite, which will reinstall pre installed applications and fix this issue for you.
Connect your phone to Nokia Suite and click on the green arrow icon where you can see all updates available for your particular device. Software updates only show up when they are available for your particular phone, so sometimes when you see an article online that an update is available, it won't necessarily be available for your region which is why it won't show up. Another reason can be that your operator needs to approve the update first, which can delay the update a little sometimes. As soon as an update will become available however it will show up under the green arrow icon in Nokia Suite so you will not miss out if an update is available for your device.
If no update is shown, please reinstall the current software. This option is displayed in blue. Updating or reinstalling the software will reinstall applications that come pre installed on the phone, such as the social app and will fix any issues you're having with the application. Before you perform a software update, don't forget to make a back up in Nokia Suite via Tools > Back up.
If you're having issues with paid applications from the Nokia Store, please delete the app off your phone and contact your local Care line who will be able to resend the app to your device so that you don't have to pay for it again. All you need is your Nokia Account name or your phone's IMEI, which you can find by entering *#06# into your phone.
Free apps can be redownloaded from the Nokia Store via the My Stuff section.
Hope this helps. Please get back to me if you manage to resolve the issue, otherwise I can provide further support.
Iris9290