I have exactly the same problem after upgrading via the "Update Phone Software" icon on the Nokia PC Suite interface.
Sending and loading of messages worked perfectly before the upgrade. Now I can not do either. Very Frustrating.
I previously had version 18.104.22.168 which which worked fine and I have now re-installed it after removing the upgraded version using: Nokia_PC_Suite_Cleaner_7_1_1.exe.
But the problem remains. Nokia Support please advise how to resolve this issue and get my current version (22.214.171.124) of Nokia PC Suite working again.
They stop replying?I am having the same problem..PC suite wont load my contacts and messages form my phone....=(..
I've tried re-installed PC suite...