[BKML]

I am using Nokia C5-00. The Chat application in the phone stopped working all of a sudden.. When I open the chat, it asks for Get Available Updates.. and click of Ok it says No communinties available. What is the issue? how to get it working as before.

[nick43443]

same problem here.

cant login to messenger, same error messages

[nuwanalahakoon]

same issue with few C5 here. (sri lanka)

[progh]

I have the same issue on my C5

I have made hard reset, reinstalled the firmware 071.005 and the issue is still present.

any fix for this?

[misss]

Hello,
I have exactly the same issue, with an E63. The error appeared all of the sudden, a few days ago

[dexter23]

The same here, Nokia E52 - Romania.

Any idea what's the problem source? 

[Himanshu1]

Server certification failed. Can not connect to server, no certificate on simply or phone, whatsapp,chat,nokia mail,ovi suite not working on my Nokia x2- 01

[progh]

Hello?  nokia no reply/fix on this?

time to get some real phone nokia is starting to s**k hard

[spsh]

Same problem here too.

Nimbuzz and eBuddy downloaded from Nokia Store are working beautifully though.

[xylol]

Same here!...nokia chat bugs on C5..even i tried EVERYTHING...but the bug exists...
╬FORWARD THIS ISSUE TO NOKIA╬

[Puigchild]

Hi guys,

We're sorry to hear about all the problems. There are a few things you can try:

Remove all your chat accounts/logins and add them again. 

If the issue still persists, reset your device.

Before reseting, remember to make a backup of your phone with Nokia Suite.

Dial *#7780# to soft reset your device, this will return the phone to factory settings without removing any personal data. If this does not solve the issue, hard reset your phone.

Dial *#7370# to hard reset your device.  Hard reset will remove all settings and personal data off the phone, so remember to backup your data first.

When prompted for the security code, default code in both cases is 12345.

Let us know if this helps,

Puigchild

[progh]

I already have made hard reset, reinstalled the firmware 071.005 and the issue is still present.

You can't remove any account, this is what I get when I open the chat:

Select below to get the latest IM service experience and sign into your IM community.

"Get the latest IM service"

you can only press ok or exit

press ok and you get..

Checking for new IM updates

then...

No available communities.

ok and the chat closes.

[yudhiprabowo]

yes

I using E72, also facing the same problem like user 'progh' describe (above). I remember it happen on last February 2012. I dont know. hard reset isn't solve the problem

wish Nokia can get problem solving immediately.

thanks

[narayan_vs]

a'm again facing the same problem with IM. This started happening once updating the software.

[progh]

Hello nokia???

[Puigchild]

Hello guys,

Thank you for your feedback.

We have escalated this issue on our side and see if there is anything we can do to fix this. 

We will get back to you as soon as possible.

Kind regards,

Puigchild

[ragz4ragz]

I too am facing the same issue since today morning. What has been the cause for the issue is unknown. 

In the morning I launched the chat application logged into my gtalk account and as I was starting to IM one of my frnd the chat application closed. When I re-luanched the chat application  this is what I get -> 

Select below to get the latest IM service experience and sign into your IM community.

"Get the latest IM service"

you can only press ok or exit

press ok and you get..

Checking for new IM updates

then...

No available communities.

ok and the chat closes.

Did a software update on my hadset. Tried to search for an chat application supported for my handset but the ovi store has none. It has 2 different ovi chat applications but none supports the handset. Please treat this as high priority matter. And a separate application at ovi store for this chat app would be beneficial if in future someone faces the issue.

Thanks

[khanjan_701]

friends u can go with Nimbuzz while nokia repair this bug

[pg63]

It is unbelievable that such a critical issue is still open one month after being raised! Wake up Nokia. My e63 has been demoted to become my secondary phone, can't rely on symbian any more.

[pg63]

and just a clarification, I am not going to give in my gmail password to any nibuzz or ebuddy of the world. I already faced the issue of my facebook id getting blocked because i entered it in ebuddy.