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Re: Playlists issue on Asha 302

Contributor
micamac
Posts: 5
Accepted Solution

Playlists issue on Asha 302

Hello everybody

 

I really  hope to find  help here!

 

After having updated the software of  my brand new Asha 302 with the help of Nokia Care yesterday, the same problem appeared today.

 

The problem: I have uploaded several songs and have organized them in different  playlists as:  Classical, Jazz, Rock and so on.

Anytime I uploaded a new song I had the option -add to playlist- name of all the playlists I created.

 

But...when I switched off the mobile and used the music player again, all the playlists have  disappeared. I have done twice the same operation and again;  after I switch off and on the mobile the same issue is there.

 

Note that songs are still there but in a 1,2,3,4...order. All mixed up. But no playlists!

 

Please tell me if it is a bug of my telephone.

 

Thanks A LOT

 

MicaMAC.

 

 

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Mobile Guru
ng85
Posts: 1,944

Re: Playlists issue on Asha 302

Reinstalling/updating the software will reset the whole device including the music player & the playlists. There is nothing wrong with the device. You will have to rearrange them into playlists again.

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Current Device - Nokia Lumia 920
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Contributor
micamac
Posts: 5

Re: Playlists issue on Asha 302

sorry,  I was not able to explain clearly.

 

1. I approached the Nokia Support bcs my Playlists disappeared.

2. They have updated the software and, after that  I had to reorganize everything again.

3. Done it! It seemed it was fixed but...

4. When   I switched off and on  the mobile the playlists disappered again.

 

thanks for your reply 

 

Micamac

 

 

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Mobile Guru
ng85
Posts: 1,944

Re: Playlists issue on Asha 302

In that case you will need to contact the authorised nokia care centre in your area. Or you can use the search option in the board to look for any other solutions.

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Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 920
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Contributor
micamac
Posts: 5

Re: Playlists issue on Asha 302

it seems it's a serious issue...anyway thanks for your attention.
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