I bought an AT&T Lumia 920 in US and I'm now living in China. I found the awesome unlimited music download feature of the phone not until recently. But I am having trouble activating it. I phoned Nokia US and they told me it's because I'm in China. The IP address isn't allowed. Now I'm DESPERATE looking for ways to activate it! Windows Phone 8 doesn't support VPN so I can't get a US IP on my phone. It's one of the best things of a Lumia, don't ruin it for me! I can give you my IMEI number and my Nokia account, would someone PLEASE help me?
20-05-2013 20:58 - edited 20-05-2013 21:00
Welcome to Nokia Support Discussions!
Nokia Music Unlimited is only available in 3 countries: China, Indonesia and India. Here's a detailed explanation for this:
It is not the case that all phones of a particular model in the world have the exactly same software, each has a product code which identifies it as belonging to a particular country and may have certain customised features and/or apps included as part of the software to suit local market conditions and needs.
There are two ways in which Nokia Music Unlimited can be available to a particular phone:
Nokia Music services are limited to specific countries due to the licensing agreements that exist with the record companies who own the rights to the music. For this reason, only phones manufactured for sale in India are factory-provisioned for Nokia Music India services, and only Indian product codes were provisioned for Indian Nokia Music Unlimited services as part of the recent update.
Buying a phone abroad sometimes gives you the advantage of having a particular model before others in your country, but buying a phone at home ensures that you are able to take advantage of special services intended for your home market, like Nokia Music Unlimited in India, and also ensures that you have full warranty support in your home country. - michaels
***This applies for the 3 countries that supports Nokia Music Unlimited.