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Re: nokia music - fails at the install media compo...

Registered Member
Posts: 1

nokia music - fails at the install media component???

Anybody help here.  Havbeen trying to install the my music but fails to do the media component part on pc. Tis driving me mad.  Any ideas please.

 

 

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Employee
elinahlberg
Posts: 228

Re: nokia music - fails at the install media component???

Hi!

Have you tried disabling any firewall you might have running while installing Nokia Music?

It would also help if you can take a screenshot of the error and then attach it to this thread.

 

Kind regards,

Elin

 

------------------------------------------------
http://www.nokia.com/support
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Counsellor
twaltari
Posts: 32

Re: nokia music - fails at the install media component???

Have you looked at the Windows Event Log (Control Panel -> Administrative tools -> event viewer -> application) ? Does it contain any Nokia related entries? 

 

One thing you could try is install Windows Media Player 11 and after that retry install Nokia Music.

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Registered Member
Posts: 1

Re: nokia music - fails at the install media component???

Hi,

 

I think i have the same problem too. There is a "Failed. Network Error" msg when i tried downloading nokia music.

 

I have disabled my firewall when downloading it but it still doesn't work.

 

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Registered Member
Posts: 2

Re: nokia music - fails at the install media component???

Me too. Must be a Nokia bug. Is there an update somewhere?
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Registered Member
Posts: 2

Re: nokia music - fails at the install media component???

I think Nokia have fixed it. Try again.It worked for me today.
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Contributor
Posts: 3

Re: nokia music - fails at the install media component???

No, it isn't fixed, at least for me as of 29th June. I'm still getting the network error message and it's driving me mad because I can't do anything with music on my phone.

 

Any other suggestions anyone?

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Contributor
Posts: 4

Re: nokia music - fails at the install media component???

I am facing the same problem.

The Windows Event Log says the following w.r.t Nokia Music installer:

 

Nokia Software Installer 3.1.232 (NLib 0.7.487)

Permission denied

Stack trace:
    .\NHTTPRequest.cpp(56) : CNHTTPRequest::smileyfrustrated:tatusCallback
    .\NHTTPRequest.cpp(624) : CNHTTPRequest::HandleStatusCallback
    .\NHttpFileDownload.cpp(695) : CNHttpFileDownloadInfo::smileytongue:artialDataReceived
    .\NFile.cpp(46) : CNFile::smileysurprised:pen
    .\NFile.cpp(86) : CNFile::smileysurprised:penEx
    .\NFile.cpp(84) : CNFile::smileysurprised:penEx

 

Any help would be deeply appreciated.

 

Cheers,

IP

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Contributor
Posts: 4

Re: nokia music - fails at the install media component???

Hi folks,

I have finally solved it!!

Just go to the following location in your main drive:

 

Documents and Settings\All Users\Application Data\NokiaMusic\Installation 

 

Here you will find the Nokia Music.msi installer. Double click it..follow the instructions...and voila!, your brand new Nokia Music gets installed with a much better interface ( like Itunes !! ).

 

Do let me know if you have any problems with this approach.

 

Cheers,

IP 

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Registered Member
Posts: 1

Re: nokia music - fails at the install media component???

I get the error message "Network Error" when trying to download Nokia Music. It starts downloading the 95MB file and then gives up at some point (which varies). This is really frustrating for me as I had a fully working system on Comes With Music and because I updated the software on my phone, it was no longer recognized. Following the instructions for the Nokia Care, I have deleted everything, now I can't even start to rebuild my music collection. What to do next?
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Registered Member
Posts: 1

Re: nokia music - fails at the install media component???

I have just purchased a 5630 xpressmusic. I have spent the past 2 days trying to get the Music Player in Nokia PC Suite to install. I always get the message "Failed. Network error" halfway through downloading the 95MB file.

 

I certainly have no problem in installing the PC Suite. It is when I click in the "Explore Music" icon that I am prompted to download this file and everything comes to a halt. I have uninstalled and installed the PC Suite countless times.

 

This is certainly a complete pain and absolute dissapointment, given all the hype with which Nokia markets this phone and considering how user-friendly every Ipod I have bought has been.

 

I have read all the solutions proposed in this thread, but none of them works for me. I am using Windows XP with the latest service pack.

 

I request Nokia to provide an immediate solution for this, PLEASE!!!!!!

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Registered Member
Posts: 3

Re: nokia music - fails at the install media component???

Having exactly the same problem:

 

 

 

Event Type: Error
Event Source: Nokia Software Installer
Event Category: None
Event ID: 1
Date:  7/10/2009
Time:  19:50:47
User:  

Computer: 
Description:
Nokia Software Installer 3.1.232 (NLib 0.7.487)

Permission denied
 errorcode: 13

Stack trace:
 .\NHttpFileDownload.cpp(447) : CNHttpFileDownload::WorkerProc
 .\NHttpFileDownload.cpp(513) : CNHttpFileDownloadInfo::WaitForReady
 .\NHTTPRequest.cpp(56) : CNHTTPRequest::smileyfrustrated:tatusCallback
 .\NHTTPRequest.cpp(624) : CNHTTPRequest::HandleStatusCallback
 .\NHttpFileDownload.cpp(695) : CNHttpFileDownloadInfo::smileytongue:artialDataReceived
 .\NFile.cpp(46) : CNFile::smileysurprised:pen
 .\NFile.cpp(86) : CNFile::smileysurprised:penEx
 .\NFile.cpp(84) : CNFile::smileysurprised:penEx

 

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Registered Member
Posts: 2

Re: nokia music - fails at the install media component???

Got the same problem too! I contacted Nokia support over a week ago about this and had no reply yet. Anyone else contacted them?
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Contributor
Posts: 3

Re: nokia music - fails at the install media component???

I have been trying to get Nokia support to sort this out for me for three weeks. They have been extremely helpful but at the same time completely useless at sorting the issue out. They speak to me like no one else has this problem, but you all obviously do as well.

 

None of the solutions above work for me. Nokia Support's answer (after first having me mess around installing, uninstalling, virus checker off, on, firewall same etc...) is for me to download the software to another computer. I explained to them that I haven't got another computer. I'm sure it may well work on another computer, but that doesn't help me does it?

 

Come on Nokia Support.... sort it out please, I can't get any music on my phone!!!!

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Contributor
Posts: 3

Re: nokia music - fails at the install media component???

I have just installed the very latest version of PC Suite (Version 7.1.30.9). It came up on my screen this evening saying an inportant update was read..... Well Nokia, that hasn't fixed it either because I get exactly the same error when I try to use Nokia Music. SORT IT OUT PLEASE!!!!!
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Registered Member
Posts: 2

Re: nokia music - fails at the install media component???

[ Edited ]

Worked for me last night. It was a totally different download, a 2 part one.

 

Kinda wish it hadn't, the new software is poor!

 

 

Moderator note: offensive term removed. Please do not attempt to circumvent our language filters.

Message Edited by michaels on 14-Jul-2009 12:32 PM
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Contributor
Posts: 3

Re: nokia music - fails at the install media component???

[ Edited ]

I have the same problem, installation fails me evrytime :smileymad: , i have 150 euro for music credits but cant use them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! even when i shut down all my security software.

 

Heres a pic:

http://img213.imageshack.us/img213/3683/klotesoftware.jpg

 

Any help???????????????????? 

Message Edited by mellie187 on 18-Jul-2009 09:55 PM
Message Edited by mellie187 on 18-Jul-2009 09:57 PM
Message Edited by mellie187 on 18-Jul-2009 09:58 PM
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Contributor
Posts: 3

Re: nokia music - fails at the install media component???

[ Edited ]

I fixt it by instaling with the installation cd rom althooght only windows media component wotn instal,  but it works anyway.

 

Only some numbers that are on my phone wont showup in nokia music so hope they will fix ALLOT soon!

Message Edited by dazz19 on 19-Jul-2009 08:40 AM
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Registered Member
Posts: 2

Re: nokia music - fails at the install media component???

'm having the same problem. Its really poor that nokia have not sorted this out. The old nokia pc suite worked fine. I've been trying to get them to sort it since last week, looks like I'll have to return my phone & get a Sony Walkman phone.
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Employee
elinahlberg
Posts: 228

Re: nokia music - fails at the install media component???

Hi Basil

You may have an olders version of the Nokia Multimedia common component which will not allow the new one from Nokia music to be installed.

Try to uninstall your current component by going to Control panel > Add or Remove program. Find Nokia Multimedia Common Components 2.4 and uninstall.

 

After this go back to http://europe.nokia.com/get-support-and-software/download-software/nokia-music-old/download and re-download Nokia Music.

 

Cheers,

elin

------------------------------------------------
http://www.nokia.com/support
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