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Cannot add new payment card

New Member
cbae55555
Posts: 2

Cannot add new payment card

I'm trying to add a payment card to my account on payment.ovi.com to purchase music, but I keep getting this error:

 

Nokia Account
We are sorry, we are having problems with the service. This may be a temporary condition, please, try again later.
 
I first tried adding the payment information through the Nokia Music app on my Lumia 920, but I received an error that the payment system was unavailable.
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New Member
cbae55555
Posts: 2

Re: Cannot add new payment card

The page to enter the card comes up now, but the card verification is failing. I tried 3 different cards too.
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Mobile Sensei
adrianhughes
Posts: 7,184

Re: Cannot add new payment card

have you tried through http://account.nokia.com Might also pay to check with your bank what is going on with your cards.
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Registered Member
curl79
Posts: 1

Re: Cannot add new payment card

I too am having troubles with payment.
I'm trying to use a card which has been used numerous times before. There is money in the account and I have used the card for different purchases (shops chip 'n' pin etc...) with no trouble, but when it came to paying for a 79p tune, it declined the card and then said it was not verified. I tried re-entering the card details and even a different card (again with enough funds on it) but both with no luck again as it said that they could not verify either card.
This is both on the phone (N8) and online.
Any ideas...?

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Mobile Sensei
adrianhughes
Posts: 7,184

Re: Cannot add new payment card

hi mate,

in this case if you have already checked that everything is correct over at http://account.nokia.com , try checking with your local Nokia Care: http://nokia.com/support
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