I really hope to find help here!
After having updated the software of my brand new Asha 302 with the help of Nokia Care yesterday, the same problem appeared today.
The problem: I have uploaded several songs and have organized them in different playlists as: Classical, Jazz, Rock and so on.
Anytime I uploaded a new song I had the option -add to playlist- name of all the playlists I created.
But...when I switched off the mobile and used the music player again, all the playlists have disappeared. I have done twice the same operation and again; after I switch off and on the mobile the same issue is there.
Note that songs are still there but in a 1,2,3,4...order. All mixed up. But no playlists!
Please tell me if it is a bug of my telephone.
Thanks A LOT
Solved! Go to Solution.
Reinstalling/updating the software will reset the whole device including the music player & the playlists. There is nothing wrong with the device. You will have to rearrange them into playlists again.
sorry, I was not able to explain clearly.
1. I approached the Nokia Support bcs my Playlists disappeared.
2. They have updated the software and, after that I had to reorganize everything again.
3. Done it! It seemed it was fixed but...
4. When I switched off and on the mobile the playlists disappered again.
thanks for your reply
In that case you will need to contact the authorised nokia care centre in your area. Or you can use the search option in the board to look for any other solutions.